Key Player in Customer Success Transformation
15 hours ago
Unlock Your Potential as a Customer Success Manager
Are you an experienced professional seeking a new challenge? Do you have the skills and expertise to drive customer success and growth? We are currently seeking a highly motivated and results-driven Customer Success Manager to join our team.
About Our Company
At Formalize, we are a fast-growing international SaaS company with a strong market presence across Europe. We pride ourselves on being a social, diverse, and international team that values innovation, collaboration, and customer-centricity.
Job Description
We are looking for a skilled Customer Success Manager who will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. As a key member of our team, you will be responsible for:
- Working closely with customers to solve problems, create value, and build loyalty
- Helping build and optimize our Customer Success function across products and customer tiers
- Collaborating on projects across departments to improve the customer experience
- Being a source of customer feedback and qualified product ideas
- Helping bring the voice of our customer into the heart of the business and make it relevant and actionable
Qualifications and Skills
To succeed in this role, you will need:
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communication, collaboration, and problem-solving skills
- The ability to connect effortlessly with clients and build lasting relationships
- Professional fluency in English
- Native fluency in Spanish
Our Culture
At Formalize, we value goal-oriented individuals who are hardworking, responsible, and accountable. We are a team that likes to laugh, dream big, and thrive in a positive atmosphere.
What's Next?
As a Customer Success Manager at Formalize, you will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to driving customer success and growth. If you're passionate about delivering exceptional customer experiences and driving business outcomes, we'd love to hear from you.
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