Key Player in Customer Success Transformation

15 hours ago


Århus, Århus Kommune, Denmark The HubDanske Bank Full time

Unlock Your Potential as a Customer Success Manager

 

Are you an experienced professional seeking a new challenge? Do you have the skills and expertise to drive customer success and growth? We are currently seeking a highly motivated and results-driven Customer Success Manager to join our team.

 

About Our Company

At Formalize, we are a fast-growing international SaaS company with a strong market presence across Europe. We pride ourselves on being a social, diverse, and international team that values innovation, collaboration, and customer-centricity.

 

Job Description

We are looking for a skilled Customer Success Manager who will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. As a key member of our team, you will be responsible for:

  • Working closely with customers to solve problems, create value, and build loyalty
  • Helping build and optimize our Customer Success function across products and customer tiers
  • Collaborating on projects across departments to improve the customer experience
  • Being a source of customer feedback and qualified product ideas
  • Helping bring the voice of our customer into the heart of the business and make it relevant and actionable

 

Qualifications and Skills

To succeed in this role, you will need:

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communication, collaboration, and problem-solving skills
  • The ability to connect effortlessly with clients and build lasting relationships
  • Professional fluency in English
  • Native fluency in Spanish

 

Our Culture

At Formalize, we value goal-oriented individuals who are hardworking, responsible, and accountable. We are a team that likes to laugh, dream big, and thrive in a positive atmosphere.

 

What's Next?

As a Customer Success Manager at Formalize, you will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to driving customer success and growth. If you're passionate about delivering exceptional customer experiences and driving business outcomes, we'd love to hear from you.

 


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