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Account Director
2 months ago
We are seeking a highly skilled and experienced Account Director to lead our team in the launch of a new loyalty program across 30+ markets. As a key member of our team, you will be responsible for guiding a dedicated team in implementing and optimizing impactful loyalty programs for our clients.
Key Responsibilities:- Manage client relationships and expectations
- Pursue and expand the loyalty program and scope
- Develop project scopes, plans, and budgets
- Develop and enlarge the team in forthcoming stages
- Produce high-quality presentations for internal and client meetings
- Proactively mitigate obstacles
- Oversee and manage projects, ensuring progress across different departments, managing risk, and delivering results on time, on budget, and with high quality
- 5+ years of experience with loyalty projects or applicable experience
- Extensive knowledge of working with data, technical projects, and marketing automation platforms
- Experience with strategic management and implementation of IT projects within CRM, web, and/or marketing automation
- Ideal experience with either Salesforce Marketing Cloud or Adobe Marketing Cloud
- Competence, confidence, and self-discipline to manage deadlines, estimates, and budgets
- Great communication skills in English
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.