Support Engineer, IT Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Nexus Technology GmbH Full time
About the Role

We are seeking a highly skilled Support Engineer to join our team at Nexus Technology GmbH. As a key member of our IT department, you will be responsible for providing technical support and expertise to our users, ensuring seamless access to our systems and services.

Key Responsibilities
  • Manage our service desk, addressing user tickets and phone inquiries promptly and efficiently.
  • Maintain up-to-date service desk instructions and documentation to ensure accurate and timely support.
  • Provide technical support for hardware and software issues, troubleshooting authentication and connection problems, and managing licenses.
  • Contribute to the development and improvement of our internal IT service desk, identifying areas for improvement and implementing solutions.
  • Keep user instructions up to date and identify improvement needs in the environment based on received tickets.
Requirements
  • Proficient in MFA, SAML, RBAC, and related technologies.
  • Experienced with AD/Entra ID, GPOs, SCCM/Intune, PowerShell scripting, and other relevant tools.
  • Competent in managing Mac and Linux systems.
  • Familiar with Office 365, Azure, and other cloud platforms.
  • Proficient in Cisco Classic and Meraki systems for network management.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Support Engineer, you will have the chance to work with a talented team, develop your skills, and make a real impact on our organization.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates with a range of backgrounds and experiences.



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