Strategic Solutions Partner
1 day ago
About the Role
Sprinklr is seeking a seasoned Strategic Solutions Partner to collaborate with Sales and Customer Success teams on our global strategic clients. This role is instrumental in the sales cycle and account relationship, bringing technical and industry expertise to create compelling solutions for customers.
As a Strategic Solutions Partner, you will be responsible for understanding Sprinklr's offerings and differentiating them to our customers. You will partner with sales and customer success to be proactive in uncovering a customer's current and future states to roadmap an end-to-end solution.
Responsibilities
- Designing compelling solutions to address a customer's key business challenges and presenting a desired future state with measurable outcomes.
- Leading and documenting discovery sessions to understand the client's business objectives and desired outcomes.
- Presenting a vision of the solution meeting the client's requirements to drive adoption and growth.
- Leading client workshops, including whiteboarding, Q&A sessions, and trials.
- Subject Matter Expertise (SME) in Customer Experience Management.
- Staying up-to-date on industry trends and competition.
- Continuously leveraging internal learning and competitive intelligence.
- Understanding industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr's target market.
- Developing a repertoire of client stories to convey the value of Sprinklr's solution to the customer.
- Sharpening pre-sales skills and participating in trade events.
- Collaboration and Administration.
- Communicating progress and expectations, escalating problems to leaders for awareness and/or resolution.
- Prioritizing participation in meetings with the account team and SC team.
- Ensuring general administration across our systems of record are timely and accurate.
- Providing prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution.
- Documenting observations from prospects and customers to influence future product capabilities.
- Creating re-usable collateral for the entire global presales team and acting as a mentor to those across other teams.
Requirements
- 5+ years of relevant CX strategy and technical consulting experience.
- Experience in a presales role at a SaaS company managing large enterprise customers.
- Experience in marketing, advertising, customer care, business intelligence, or commerce spaces.
- Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media.
- Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc.
- Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways.
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