Ambitious Customer Success Professional for Software Quality
4 weeks ago
We are looking for an ambitious Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and ensuring long-term customer satisfaction.
Job DescriptionIn this role, you will work closely with clients to understand their business goals and develop initiatives to improve customer intimacy and organizational improvement. You will be responsible for managing all customer processes, including onboarding, planning, training, and project management. Additionally, you will guide clients in building their maturity in software quality assurance and educate CSMs on best practices relevant to the job.
You will also be responsible for identifying skills and competencies needed for account delivery and expansion, actively training and helping develop other CSMs to improve their support and client relationship management skill set. Furthermore, you will create and facilitate a CMS community where sharing knowledge and learning from one another are key.
Requirements- A Master's degree, preferably on the edge between Business and IT, like Business Information Technology or Business Information Management
- 2+ years of relevant work experience in IT
- Expected to be technically savvy, flexible, and creative
- Ability to spot commercial opportunities
- Excellent interpersonal skills and a motivated team player
- Analytical, ability to learn quickly and geared to problem solving
- Opinionated, strong listener, seeking to understand first
- Very customer focused through a service mentality, both internally and externally
- Proactive attitude, self-starting and self-motivated
- Excellent command of the Danish & English language, verbal & written
We offer an intensive onboarding program on SIG's proprietary toolset and methodologies, continuous professional development, and regular career progression sessions. We believe that our employees should have a salary that reflects their hard work and dedication, so we provide a competitive salary of approximately $85,000-$110,000 per year, depending on your level of experience and qualifications.
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