Ambitious Customer Success Professional for Software Quality

4 weeks ago


Copenhagen, Copenhagen, Denmark Software Improvement Group Full time
About the Role

We are looking for an ambitious Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and ensuring long-term customer satisfaction.

Job Description

In this role, you will work closely with clients to understand their business goals and develop initiatives to improve customer intimacy and organizational improvement. You will be responsible for managing all customer processes, including onboarding, planning, training, and project management. Additionally, you will guide clients in building their maturity in software quality assurance and educate CSMs on best practices relevant to the job.

You will also be responsible for identifying skills and competencies needed for account delivery and expansion, actively training and helping develop other CSMs to improve their support and client relationship management skill set. Furthermore, you will create and facilitate a CMS community where sharing knowledge and learning from one another are key.

Requirements
  • A Master's degree, preferably on the edge between Business and IT, like Business Information Technology or Business Information Management
  • 2+ years of relevant work experience in IT
  • Expected to be technically savvy, flexible, and creative
  • Ability to spot commercial opportunities
  • Excellent interpersonal skills and a motivated team player
  • Analytical, ability to learn quickly and geared to problem solving
  • Opinionated, strong listener, seeking to understand first
  • Very customer focused through a service mentality, both internally and externally
  • Proactive attitude, self-starting and self-motivated
  • Excellent command of the Danish & English language, verbal & written
Benefits

We offer an intensive onboarding program on SIG's proprietary toolset and methodologies, continuous professional development, and regular career progression sessions. We believe that our employees should have a salary that reflects their hard work and dedication, so we provide a competitive salary of approximately $85,000-$110,000 per year, depending on your level of experience and qualifications.



  • Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    Unlock Your Potential as a Customer Success SpecialistSAP Danmark is seeking highly motivated and ambitious individuals to join our team as Customer Success Specialists. This role is perfect for those who are passionate about delivering exceptional customer experiences and driving business growth.About the Role:We are looking for talented professionals to...


  • Copenhagen, Copenhagen, Denmark Dixa Full time

    Job Description:About the Role:As a Customer Success Manager at Dixa, you will play a pivotal role in ensuring the satisfaction, retention, and overall success of our customers. You will be the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.Key Responsibilities:Build Strong...


  • Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Professional to join our team at GTT Communications, Inc. This is an exciting opportunity for a motivated and experienced professional to drive customer success and growth.Job SummaryThe Customer Success Professional will be responsible for building and maintaining strong relationships with our...


  • Copenhagen, Copenhagen, Denmark Mosaec Full time

    We're seeking a Customer Support and Success Specialist to join our team in Australia. As a key member of our customer success team, you will play a vital role in providing exceptional support to our customers and helping them get the most out of our product.About DriversnoteDriversnote is a fast-growing SaaS company based in Copenhagen, Denmark. We take...


  • Copenhagen, Copenhagen, Denmark Vaekst Group Full time

    About Vaekst GroupVaekst Group is one of the fastest-growing agencies in the Nordics, leading the way with growth solutions through sales, business development, and top-notch technology. We empower B2B brands to accelerate their sales growth in the Nordics by combining software and outsourcing activities.Our solutions support the growth cycle and objectives...


  • Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Key ResponsibilitiesAs a Customer Success Manager at Trustpilot A/S, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets. This role involves developing long-term relationships and success plans for customers, ensuring that the maximum value is gained from Trustpilot products in order to drive retention and...


  • Copenhagen, Copenhagen, Denmark SAP SE Full time

    Develop a Successful Career in Customer Success at SAP SESAP SE is a leading enterprise software company that enables businesses to run more efficiently and effectively. We are currently seeking a highly motivated and skilled Candidate to join our team as a Solution Advisor Associate for the SAP Academy for Customer Success in Denmark (Hybrid).We offer a...


  • Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    Customer Success Manager Job Summary We are seeking a highly motivated Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will have a passion for building strong relationships with our customers and driving business growth through exceptional customer service. About the Role As a Customer Success Manager, you...


  • Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Account Management function in Copenhagen. As a key member of our Customer Success team, you will play a crucial role in building trust and transparency between consumers and businesses around the world.Key ResponsibilitiesEstablish a relationship with all our customers to...


  • Copenhagen, Copenhagen, Denmark VOCAST ApS Full time

    We are seeking a Danish Research and Customer Success Coordinator to help identify key media contacts in the fashion, home interior, and lifestyle sectors within Danish media. This role requires knowledge of the Danish lifestyle media system and the ability to identify dominant journalists, magazines, content creators, influencers, stylists, and other media...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    About All GravyWe're modernising the tools for frontline employees and transforming the experience into one that's engaging and motivating.The Customer Success Associate role is an exciting opportunity to drive customer success, oversee the customer lifecycle, and work closely with senior team members to maintain and build on effective customer...


  • Copenhagen, Copenhagen, Denmark Driversnote ApS Full time

    Job Description:We are seeking a skilled Customer Support Professional to join our team at Driversnote ApS in Copenhagen, Denmark.The ideal candidate will have 12-24 months of experience in customer support and strong communication skills in English (both verbal and written). Proficiency in Danish is also required, with language skills in Swedish, Finnish,...


  • Copenhagen, Copenhagen, Denmark SAP Danmark Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP Danmark. This is a fantastic opportunity for someone who wants to make a real impact in a dynamic and fast-paced environment.Job DescriptionIn this role, you will be responsible for delivering exceptional customer experiences, driving business growth,...


  • Copenhagen, Copenhagen, Denmark Belmont Lavan Ltd Full time

    Job OverviewBELMONT LAVAN LTD is seeking a skilled Software Tester to join our team on a 16-month contract. In this role, you will play a pivotal part in enhancing software quality through rigorous testing practices.About the Role:We are looking for a talented individual with strong analytical skills and attention to detail to ensure the delivery of robust...

  • Software Architect

    4 weeks ago


    Copenhagen, Copenhagen, Denmark Edlund AS Full time

    We are seeking a skilled Senior Software Developer to join our team in Denmark, focusing on the development and delivery of complex solutions for life & pension customers.About the RoleThe successful candidate will work with our Policy Administration module in our Life & Pension Industry solution, covering calculation, events, and administration. Key...


  • Copenhagen, Copenhagen, Denmark Copeland Full time

    Copeland is a leading provider of industrial software solutions. We are seeking an experienced Software Solutions Executive to join our team in the Industrial Segment.Job Description:The Software Solutions Executive will be responsible for driving business growth and meeting annual orders targets for Copeland's Industrial Software Portfolio in assigned...


  • Copenhagen, Copenhagen, Denmark Hobbii Full time

    About the RoleWe're seeking a highly skilled and customer-focused individual to join our vibrant Customer Success team at Hobbii. As a Norwegian-speaking Customer Success Hero, you'll be the main point of contact for our customers, providing exceptional service via phone, email, and social media.Key ResponsibilitiesDeliver outstanding customer service,...


  • Copenhagen, Copenhagen, Denmark SAP SE Full time

    Enterprise Customer Success Manager, NordicsSAP is a leader in enterprise software and solutions, empowering companies to run better. As an Enterprise Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers.Key Responsibilities:Act as a customer advocate within SAP, researching and sharing...


  • Copenhagen, Copenhagen, Denmark GTT Communications, Inc. Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at GTT Communications, Inc. The ideal candidate will be responsible for building and maintaining strong relationships with our most valued customers, ensuring they achieve their business objectives and receive the highest level of service from GTT.Key...


  • Copenhagen, Copenhagen, Denmark Management Events Full time

    Management Events is a rapidly growing B2B organization, and we're looking for an experienced Sales Manager to join our team.We connect top decision-makers with world-class solution providers across the world through our revolutionary virtual networking events. As a Sales Manager, you will be helping companies grow, work with B2B sales process from A to Z,...