Global Service Expert
8 hours ago
Job Overview:
Agilent Technologies is a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise.
Role Summary:
We are seeking a highly skilled Global Service Specialist to join our team in Glostrup, Denmark. As a key member of the Global Service Operations Team, you will play a critical role in defining and enabling Field Service Engineers and external Service Providers to service pathology equipment in the field.
Key Responsibilities:
- Support Field Service Engineers in technical escalations via phone, email, or possible travel.
- Conduct Instrument Trainings for Field Service Engineers in Agilent facilities.
- Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
- Define and manage spare parts, including creation and obsolescence, recommended trunk stock, etc.
- Monitor product and service issues and drive resolutions through service forums and stakeholders.
- Represent Service in R&D and project meetings to ensure service and serviceability is a key parameter in future versions of the instrument/solution.
- Participate in meetings with suppliers and partners to secure that service requirements are met.
Requirements:
- +5 years of Service experience.
- Fluent in English (written and verbal).
- Excellent communication skills.
- Experience conducting courses.
- Technical writing skills.
- AV production experience.
- Good analytical skills and the ability to comprehend larger processes or data.
- Excellent interpersonal skills and a positive mindset.
- Bachelor's degree in engineering or equivalent experience.
Work Details:
10% Travel Required
Full-Time Schedule
Day Shift
No End Date
Location: Denmark-Glostrup
Job Function: Services & Support
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