Global Service Expert

8 hours ago


Glostrup, Glostrup Kommune, Denmark Agilent Technologies Full time

Job Overview:

Agilent Technologies is a leading provider of life science, diagnostic, and applied market laboratories with instruments, services, consumables, applications, and expertise.

Role Summary:

We are seeking a highly skilled Global Service Specialist to join our team in Glostrup, Denmark. As a key member of the Global Service Operations Team, you will play a critical role in defining and enabling Field Service Engineers and external Service Providers to service pathology equipment in the field.

Key Responsibilities:

  • Support Field Service Engineers in technical escalations via phone, email, or possible travel.
  • Conduct Instrument Trainings for Field Service Engineers in Agilent facilities.
  • Develop, maintain, and update service documentation, including service manuals, checklists, training materials, and service bulletins.
  • Define and manage spare parts, including creation and obsolescence, recommended trunk stock, etc.
  • Monitor product and service issues and drive resolutions through service forums and stakeholders.
  • Represent Service in R&D and project meetings to ensure service and serviceability is a key parameter in future versions of the instrument/solution.
  • Participate in meetings with suppliers and partners to secure that service requirements are met.

Requirements:

  • +5 years of Service experience.
  • Fluent in English (written and verbal).
  • Excellent communication skills.
  • Experience conducting courses.
  • Technical writing skills.
  • AV production experience.
  • Good analytical skills and the ability to comprehend larger processes or data.
  • Excellent interpersonal skills and a positive mindset.
  • Bachelor's degree in engineering or equivalent experience.

Work Details:

10% Travel Required

Full-Time Schedule

Day Shift

No End Date

Location: Denmark-Glostrup

Job Function: Services & Support



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