Senior Technical Support Manager
2 months ago
**Job Overview**
We are seeking a Senior Technical Support Manager to join our team in Madrid. As a key member of our technical support team, you will be responsible for delivering high-quality technical support to our clients and ensuring their e-commerce solutions are up and running smoothly.
The ideal candidate will have a strong background in technical support, with experience in managing complex technical issues and providing exceptional customer service. You will be a results-driven professional with strong analytical skills and the ability to work well under pressure.
**Key Responsibilities:**
- Manage and resolve technical issues related to our e-commerce solutions
- Provide technical support to clients via phone, email, and chat
- Collaborate with internal teams to ensure seamless delivery of technical services
- Develop and maintain documentation to improve knowledge sharing and efficiency
- Stay up-to-date with industry trends and emerging technologies
**Requirements:**
- Bachelor's degree in Computer Science or related field
- At least 3 years of experience in technical support, preferably in an e-commerce environment
- Strong knowledge of HTML, JavaScript, and Restful APIs
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and prioritize tasks effectively
**Salary Range:
€50,000 - €70,000 per year, depending on experience
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and innovative company. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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