Resourceful Claims Coordinator

6 days ago


Copenhagen, Copenhagen, Denmark Alfa Laval Corporate AB Full time

We're a pioneering organization, developing innovative solutions for a more resourceful world.

About the Role

As our new Claim Handler, your primary responsibility will be to guide colleagues and customers throughout the entire claims process. You'll be the go-to person for our customers, ensuring seamless experiences and timely resolutions.

Your key responsibilities include:

  • Collecting detailed information from customers when a claim is filed and registering the claim in ACT (our claims tool) to ensure all necessary data is available.
  • Creating a formal claim and identifying the problem to resolve.
  • Collaborating with knowledgeable task owners who provide valuable insights and actions for resolving claims.
  • FOLLOWING up to ensure claims are handled and closed as quickly as possible.

This position can be based in either Espoo, Finland or Kolding, Denmark.

What We Offer

In this role, you'll have the opportunity to work with a talented team, driving innovation and growth. We offer a competitive salary range of €45,000 - €60,000 per year, depending on location and experience.

To succeed in this role, we imagine you have:

  • A technical background or interest/experience.
  • At least 2 years of experience in claims handling or customer service.
  • Experience in similar industries is a plus.

You'll also need proficiency in both spoken and written Danish, Finnish, or Swedish, in addition to English.



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