Strategic Product Support Director for Passenger Division
3 weeks ago
We're seeking an experienced and empathetic leader to join our Customer Service team as our new Product Support Manager. This is an exciting time at DFDS, and we're undergoing a strategic focus to standardise and digitise our processes.
As our Product Support Manager, you will be the driving force for developing and executing an effective product system and sales support strategy. Your goal will be to create a best-in-class back-office product and support solution aligned with our commercial objectives.
You'll lead our product systems specialists and product support specialists, working closely with the Head of Sales Operation and Digitisation based in the United Kingdom. Your team members are based in Denmark, the United Kingdom, and Lithuania, so you'll need to be skilled at leading both locally and remotely.
About the Role- Drive the development and execution of an effective product system and sales support strategy
- Lead a team of product systems specialists and product support specialists
- Collaborate with stakeholders across the business, including commercially and technology functions
Based in Copenhagen, you'll influence many areas of our passenger division, including back-office product set up, tour operator platform maintenance, FerryGateway API, and supporting third-party customers like Online Travel Agents (OTA), Tour Operators, and Travel Agents.
What We're Looking For- An experienced manager with strong leadership and people management skills
- Analytic and data-driven approach for decision making
- Experience with change management
- Skilled Seabook/PPIM user desirable but not essential
- A business degree or professional qualification desirable
At DFDS, we believe in diversity and inclusivity. Our strongest teams are built on contrasting opinions, varied skills, and strong characters. If you have a passion for leadership and want to shape our company's future, we'd love to hear from you.
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