Customer Engagement Leader for Personal Customers Denmark

6 days ago


Copenhagen, Copenhagen, Denmark Danske Bank Full time

We are seeking a seasoned leader to drive our customer engagement strategy for Personal Customers Denmark. In this role, you will lead the development and execution of commercial initiatives that enhance customer growth and satisfaction.

As a key member of the Insights & Engagement organization, you will collaborate with cross-functional teams to foster a customer-centric approach. You will work closely with stakeholders to identify market opportunities and develop targeted strategies to drive business growth.

The ideal candidate will possess a strong background in strategic commercial management, with experience in leading multi-layered teams within complex organizations. They will have a deep understanding of market dynamics, competitive landscapes, and customer needs, as well as excellent relationship management skills.

You will be responsible for managing customer communication activities, ensuring the execution of strategic and business plan initiatives. This involves tactical and operational steering of segment-specific strategies to ensure a coherent customer experience.

Key responsibilities include designing and implementing impactful campaigns and commercial initiatives, utilizing comprehensive data analytics to drive commercial outcomes. You will also define, plan, and implement leads to deliver on tactical initiatives defined.

A salary of approximately $120,000 per year is available for this role, commensurate with experience. You will work in a dynamic and collaborative work environment with opportunities for growth and development.



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