Customer Success Strategist

3 days ago


Copenhagen, Copenhagen, Denmark Trustpilot AS Full time
Our vision at Trustpilot A/S is to be the universal symbol of trust, bringing consumers and businesses together through reviews.
We're well on our way — but there's still an exciting journey ahead. We're looking for a Customer Success Manager to join our Account Management function in Copenhagen.
The role plays a crucial part in Trustpilot's commitment to building trust and transparency between consumers and businesses worldwide. The team is responsible for the after-sales customer journey, ensuring they are satisfied and use our product to its full potential.
In this role, you will be responsible for customer retention for our French-based customers. You'll act as a trusted advisor, developing long-term relationships and success plans for customers, and ensuring that maximum value is derived from Trustpilot's products. Key responsibilities: Establish a relationship with all our customers to ensure overall satisfaction with Trustpilot products, strengthening adoption and ensuring contract renewal. Ensure a premium experience for clients by understanding their business objectives and Key Performance Indicators and ensuring Trustpilot delivers against them. Convey best practice examples that drive ROI.

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