BTP Customer Success Partner Advisor, Denmark
4 weeks ago
About the Role
We are seeking a highly skilled Customer Success Partner Advisor to join our SAP Business Technology Platform (BTP) team in Denmark. As a key member of our team, you will be responsible for partnering with customers to drive adoption and consumption of SAP BTP services, and coordinating activities with the Account Team.
Key Responsibilities
- Proactively partner with customers to sustainably increase consumption of SAP BTP services.
- Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- Be the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
- Be a voice of the customer to internal SAP stakeholders.
- Work with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
Requirements
- 3-4 years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
- Great communication and presentation skills, with familiarity with design thinking methodology a plus.
- Ability to navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
- Continuous learning and adaptability to unique business and cultural practices of each region/country.
- Customer service mindset and customer empathy.
- Passion for learning new technologies and problem-solving.
Additional Requirements
- Already situated in Denmark, as relocation is not supported for this position.
About SAP
SAP is a global leader in enterprise software and software-related services. We help our customers run better by providing innovative solutions to manage and automate business processes. Our solutions are designed to help organizations of all sizes and industries to improve their performance, reduce costs, and increase efficiency.
Our Culture
We pride ourselves on a work environment that is inclusive and diverse. Every idea and perspective are valued. Our team is committed to sustaining each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.
Join SAP
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. If you are passionate about technology, innovation, and making a difference in the world, we encourage you to apply for this exciting opportunity.
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