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Dixa Service Excellence Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Dixa Full time

Role Summary

We are seeking a CLIENT RETENTION EXPERT to join our customer success team. As a key member of our team, you will focus on building strong relationships with our clients, understanding their business goals, challenges, and needs.

About the Job

You will be responsible for creating tailored success plans to meet client objectives, driving long-term value, and fostering a culture of customer-centricity within Dixa. Your goal will be to maximize client retention and revenue growth through exceptional service.

Your Key Responsibilities

  • Develop and execute client success strategies to drive retention and revenue growth.
  • Build trust-based relationships with clients, identifying opportunities for upselling and cross-selling.
  • Analyze client data to identify trends and areas for improvement.
  • Collaborate with internal teams to address client concerns and deliver solutions.
  • Foster a culture of customer-centricity within Dixa, driving excellence in every interaction.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading Conversational Customer Service Platform.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our clients' businesses.

About Us

Dixa is a company that is passionate about delivering exceptional customer service. Our platform combines powerful AI with a human touch to deliver personalized experiences that scale. We power more than 30 million conversations annually and are trusted by leading brands worldwide.