Chief Commercial Officer for Personal Customers
4 days ago
Company Overview
Danske Bank is a leading financial institution dedicated to enhancing commercial capabilities and driving customer growth through innovative strategies. Our organization is committed to delivering exceptional customer experiences across all life cycles and channels.
About the Role
We are seeking an experienced leader to drive our efforts in enhancing the commercial agenda for Personal Customers Denmark. As the Head of Customer Engagement, you will lead the central planning and execution of strategic initiatives to meet Personal Customers DK P&L targets. This involves tactical and operational steering of segment-specific strategies to ensure a coherent customer experience, moving away from product-centric to a holistic understanding of customer needs.
Key Responsibilities
- Design and implement impactful campaigns and commercial initiatives that resonate with our strategic focus and operational business plans.
- Utilizing comprehensive data analytics to drive commercial outcomes and enhance customer experiences across digital channels.
- Defining, planning, and implementing leads to deliver on tactical initiatives defined.
- Designing, implementing, and following up on meeting concepts for advisors in Personal Customers.
- Support senior management to find growth opportunities in the market and maintain a comprehensive framework to enable P&L owners to conduct insight-driven prioritization.
- Lead commercial steering efforts with stakeholders with extended stakeholder landscape.
Requirements
- Extensive leadership experience, ideally in a
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