IT-Supporter til Service Desk
2 months ago
Om NTT DATA Business Solutions
NTT DATA Business Solutions er en international virksomhed med mere end 5.000 kunder. Vi søger en IT-Supporter til vores Service Desk.
Er du vores nye IT-Supporter?
Vi søger en IT-Supporter til vores Service Desk, der vil være med til at designe og praktisere service-funktionen. Du vil have stor indflydelse på egne opgaver og hvordan de løses.
Dine opgaver vil være:
- Yde effektiv og professionel support til slutbrugere.
- Håndtere indgående supportanmodninger via telefon, e-mail og ticketsystem.
- Samarbejde tæt med andre supportere i teamet for at sikre en høj servicekvalitet.
- Vedligeholde og opdatere dokumentation relateret til supportopgaver.
- Brugeradministration og rettighedsstyring
Vi kan tilbyde dig:
- Et dynamisk og støttende arbejdsmiljø.
- Muligheder for faglig og personlig udvikling.
- Konkurrencedygtig lønpakke og fordele.
Vi søger en kollega, der har:
- +5 års erfaring som IT-Supporter, fortrinsvis fra en servicedesk.
- En relevant IT-relateret uddannelse.
- Stærke færdigheder inden for fejlfinding og problemløsning.
- Evnen til at arbejde selvstændigt såvel som i team.
- Fremragende kommunikationsevner på dansk og engelsk, både skriftligt og mundtligt.
- Du arbejder selvstændigt og kan prioritere opgaver i en travl hverdag.
- Fordel hvis du har en ITIL-Certificering eller godt kendskab til ITIL og principperne.
- Du er fuld af "gå-på-mod" og følger komplekse opgaver til dørs ved selv at løse dem eller sikre overdragelse til rette kollega.
- Du er udadvendt, serviceminded og initiativrig
Hvis du er interesseret i at blive en del af vores team, ser vi frem til at modtage din ansøgning.
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