Senior Strategic Customer Success Director
4 days ago
Unlock Your Potential
We are Monta ApS, a dynamic and growing company in the EV charging industry. We're seeking a highly motivated and experienced Senior Strategic Customer Success Manager to join our team.
About the Role
This is a unique opportunity to work with our industry-leading strategic partners across the DACH region. As a Senior Strategic Customer Success Manager, you will be responsible for managing our partnerships and driving revenue growth through effective project management, stakeholder engagement, and customer satisfaction.
Key Responsibilities
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, and influencers.
- Act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business.
- Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners receive the best possible service and support.
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks.
Requirements
- 5+ years of experience working in a customer-facing role with strategic organizations.
- Fluent in German & English.
- Strong commercial acumen with a customer-first mentality.
- Ability to travel to see partners globally at a minimum of two weeks per quarter.
What We Offer
- A dynamic and growing team with a passion for innovation and customer success.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive salary and benefits package.
- The chance to work on high-profile projects and make a significant impact on the EV charging industry.
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