Customer Success Professional
2 days ago
About the Role
We are seeking a skilled Business Account Manager to join our team in Copenhagen. As a Customer Success Manager, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets.
Your primary objective will be to establish strong relationships with our clients, understand their business objectives, and ensure that Trustpilot delivers against them. You will work closely with cross-functional teams to drive client success and minimize churn.
Key Responsibilities
- Develop and execute customized success plans to meet client needs and goals.
- Foster strong relationships with key stakeholders, including C-level executives and other decision-makers.
- Provide expert guidance on how to maximize the value of Trustpilot's products and services.
- Conduct regular check-ins and reviews to ensure client satisfaction and identify areas for improvement.
- Analyze data to inform business decisions and drive growth.
- Collaborate with internal teams to resolve client issues and concerns.
About Us
Trustpilot is a leading review platform that helps consumers make informed decisions and businesses build trust. With over 300 million reviews and 57 million monthly active users, we are committed to delivering exceptional customer experiences.
Requirements
- Proven track record of successfully managing large portfolios of client accounts.
- Excellent communication and negotiation skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical skills, with the ability to analyze data and inform business decisions.
- Fluent in Danish, with excellent written and verbal communication skills.
- Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction.
-
Customer Success Professional
3 days ago
Copenhagen, Copenhagen, Denmark coachsolutions Full timeAbout the PositionWe are looking for a skilled and experienced professional to join our Customer Success team as a Cross-Functional Specialist. This role will involve managing customer relationships, providing consultation on vessel performance, and gathering feedback from clients.Main Responsibilities:You will be the key contact for our customer...
-
Customer Success Professional
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout All GravyWe're modernising the tools for frontline employees, transforming the experience into one that's engaging and motivating. Our mission is to make their lives easier - from getting paid to developing their careers.We're innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work, and connecting...
-
Customer Success Associate
1 day ago
Copenhagen, Copenhagen, Denmark Driversnote ApS Full timeCompany OverviewDriversnote ApS is a product-led and profitable SaaS company based in Copenhagen. Our mission is to simplify mileage documentation for our customers, helping them save time and money. We are looking for a skilled professional to join our team as a Customer Success Associate.About the RoleThis role involves providing exceptional customer...
-
Customer Success Specialist
1 day ago
Copenhagen, Copenhagen, Denmark Driversnote ApS Full timeCustomer Success Specialist (German-speaking) About Us Driversnote is a product-led and profitable SaaS company in the heart of Copenhagen. We proudly help over 3 million users across more than 50 countries log their mileage. No one enjoys the hassle of mileage documentation—we automate and simplify this tedious task, making our customers' work-lives...
-
Customer Support Professional
1 day ago
Copenhagen, Copenhagen, Denmark Lessor Group Full timeDrive Customer Success with Our TeamWe're seeking a Customer Support Specialist to help our customers succeed. As a key member of our team, you'll be responsible for providing exceptional customer support via phone and email, actively listening to users, and gathering valuable feedback.You'll assist in onboarding new customers alongside our implementation...
-
Customer Success Manager
2 days ago
Copenhagen, Copenhagen, Denmark Corpay Full timeremember your preferences (such as language);monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;store essential information to allow you to register and/or login to our site;allow you to share any of our website's pages...
-
Customer Success Consultant
3 days ago
Copenhagen, Copenhagen, Denmark coachsolutions Full timeAbout the RoleWe are seeking a skilled Performance Manager to join our Customer Success team. In this role, you will be responsible for managing customer relationships and driving business growth through data-driven insights.You will work closely with our sales and marketing teams to develop targeted campaigns that meet customer needs.You will analyze market...
-
Customer Success Associate
5 days ago
Copenhagen, Copenhagen, Denmark SKANDINAVISK Full timeSkandinavisk is a visionary, international company that's passionate about creating exceptional experiences for our customers. As a Customer Success Associate, you'll be the face of our brand, working closely with customers to understand their needs and provide tailored solutions.We're looking for a highly organised and tech-savvy individual with excellent...
-
Customer Success Advocate
3 days ago
Copenhagen, Copenhagen, Denmark TwentyThree Part timeAbout the RoleWe are seeking a skilled professional to fill the position of Client Specialist at TwentyThree. This role is ideal for individuals who are passionate about delivering top-notch customer service and keenly interested in how video is changing the world.As a Client Specialist, you will be responsible for serving as the primary point of contact for...
-
Customer Success Associate
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Part timeAbout 'All Gravy' The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...
-
Customer Success Associate
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeAbout 'All Gravy' The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...
-
Customer Success Strategist
2 days ago
Copenhagen, Copenhagen, Denmark Contractbook Full timeJob DescriptionWe are looking for a skilled Customer Success Strategist to join our team at Contractbook. As a key member of our customer success department, you will be responsible for onboarding new customers and ensuring they achieve value quickly.Your primary focus will be to streamline onboarding processes, utilising a scalable one-to-many approach to...
-
Customer Success Advocate
2 days ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timePareto Securities AS is committed to delivering exceptional customer experiences through our customer success team. We are seeking a Customer Success Advocate to join our team and play a key role in driving customer satisfaction and loyalty.Your Key Responsibilities:Develop and execute customer engagement strategies to drive retention and...
-
Customer Success Lead
3 days ago
Copenhagen, Copenhagen, Denmark SameSystem is PLC Full timeAt SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We're looking for a talented leader to drive performance and growth within our Customer Success Department.About the Job DescriptionThis is a unique opportunity to lead a small agile team of...
-
Customer Success Strategist
2 days ago
Copenhagen, Copenhagen, Denmark Contractbook Full timeThe OpportunityAt Contractbook, we're building a supportive environment where motivated, team-oriented individuals can learn, grow, and boost their careers. Join us in redefining contract software and take on the challenge of shaping the future of work.About the JobThis role offers a unique opportunity to apply technical expertise, streamline onboarding...
-
Customer Success Manager
2 days ago
Copenhagen, Copenhagen, Denmark Contractbook Full timeIntroduction As a Customer Success Manager at Contractbook, your primary focus will be onboarding new customers and ensuring they achieve value quickly. You'll be working with a diverse range of customers, primarily SMBs, guiding them through onboarding, ensuring smooth adoption and renewal. This is an opportunity to apply technical expertise, streamline...
-
Customer Success Advocate
52 minutes ago
Copenhagen, Copenhagen, Denmark Salesforce, Inc. Full timeAbout the Job: We are looking for a highly motivated and results-driven Customer Success Advocate to join our team in Denmark. As a Customer Success Advocate, you will be responsible for engaging with existing customers and new leads to sell the entire Salesforce Customer 360 platform.This role requires strong analytical and problem-solving skills, as well...
-
Customer Success Associate
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Part timeCompany OverviewAbout All Gravy:All Gravy is modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier - from getting paid to developing their careers.We are innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work,...
-
Customer Success Strategist
3 days ago
Copenhagen, Copenhagen, Denmark Trustpilot AS Full timeOur vision at Trustpilot A/S is to be the universal symbol of trust, bringing consumers and businesses together through reviews.We're well on our way — but there's still an exciting journey ahead. We're looking for a Customer Success Manager to join our Account Management function in Copenhagen.The role plays a crucial part in Trustpilot's commitment to...
-
Customer Success Manager
2 days ago
Copenhagen, Copenhagen, Denmark SAP Danmark Full timeSAP Danmark is a global leader in enterprise software, dedicated to helping businesses run better. As a Sales Account Executive, you will be part of our Customer Success Board Area, empowering customers to achieve their full potential by understanding their strategy and unique business goals.Key responsibilities include prospecting, qualifying, selling, and...