Customer Service Representative

4 months ago

Glostrup, Denmark Abbott Full time

The Opportunity

For our Cardiac Rhythm Management Division we are looking for a Customer Service Representative in Denmark.

In this role you will provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests.

What You'll Do:

Receive & process orders for all customers (email/phone).

Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing

Handle customer complaints and perform investigations, inform customers and if needed, issue required credit/debit notes.

Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency

Backorder management, work closely with the Sales Team on alternative solutions that can be offered to customers in case of out of stock.

Master Data Maintenance (customer masterdata, prices, material masterdata…)

Daily contact with courier services, produce relevant paperwork (i.e packing list, proforma invoices, credit notes…)

Close cooperation and support with other internal departments such as Quality and Sales Teams (ie: in FSCA (Field Safety Corrective Action) implementation, new product launch etc.)

Support Sales Team during consignment and warehouse count (organization, reconciliation and follow-up), generate weekly reports for the Sales Team on soon to expire products, etc.

Be responsible for all activities in the local warehouse (emergency stock handling) such as packing and dispatch of products from local warehouse etc..

Qualifications:

Upper secondary diploma/High school degree

Minimum 3 years of experience in Customer Service (order entry, claims and return management), experience in medical device sector is a plus.

Fluent in Danish and English, written and spoken .

Expertise knowledge of SAP is a plus

Knowledge of Microsoft Office

Be a team player and have a customer and service oriented mind set

Good organization ability

Good communication skills for internal and external contacts

Positive reaction to working in a “deadline” environment, stress resistant

Working at Abbott: At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working parents, female executives, and scientists.

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