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Customer Service Specialist

4 months ago

Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

Are you a pro at being the first point of contact for the company? Do you thrive in a fast-paced environment and have excellent communication skills? Are you interested in diving deeper into the world of coffee and tea? Come be a part of our team

The Customer Service Specialist plays a crucial role as the initial point of contact for JDE customers, providing local customer services following established policies and procedures. The Operations function oversees the integration of key business processes from suppliers to customers, delivering products, services, and information that bring value to customers and stakeholders.

Joining us means you'll make a difference in a dynamic, collaborative setting. We operate as a team, sharing victories and supporting each other. Our team collaborates with various functions such as sourcing, procurement, manufacturing, and supply chain to streamline processes and ensure optimal alignment between demand and supply.

Our Customer Service team offers comprehensive order processing and customer service support to ensure timely resolution of order and delivery issues, maintaining top-notch customer service standards consistently.

  • Process Customer Orders in line with set targets.
  • Achieve the target number of end-user customers.
  • Handle daily calls and inquiries as per established targets.
  • Process orders efficiently.
  • Address Customer Complaints.
  • Manage Stock Data.
  • Oversee Deliveries.
  • Handle Administrative tasks.
  • Evaluate Customer Satisfaction (CSAT) and take necessary actions.
Qualifications
  • Proficiency in SAP and understanding of the Order-To-Cash process.
  • Familiarity with customer service principles and practices.
  • Experience in managing logistics inquiries from customers and 3rd party logistics suppliers.
  • Skilled in Microsoft Office tools: Word, Excel, and Outlook.
  • Exceptional attention to detail and accuracy.
  • Preferably experienced in problem analysis (5XWHY, RCA), problem-solving, and loss analysis.
  • Strong communication skills – both verbal and written.
  • Fluency in English and one Scandinavian language.

Additional Information

This is a fantastic opportunity to grow and learn in a dynamic international business. You'll be surrounded by competent, supportive colleagues and become part of a unique culture with renowned brands and exceptional coffee.

We are situated in a brand new office in Copenhagen Ørestad. For further details about the role, please contact: Phu Khac Duong, Customer Service Manager.

We are excited to have a chat over a cup of coffee with you

Company Description

With a history spanning over 265 years, JACOBS DOUWE EGBERTS (JDE) draws inspiration from the magic that unfolds over a cup of coffee or tea. JDE is a part of JDE Peet's, the world's largest coffee and tea-focused company. Our mission is to unleash the potential of coffee and tea to shape a better future.

Today, our diverse coffee & tea portfolio is present in over 100 developed and emerging markets, offering a range of 50+ brands covering the entire category spectrum. Our leading household brands in the Nordics include Gevalia, Café Noir, Espresso House, Friele, Douwe Egberts, L'OR, Pickwick, and Piazza d'Oro.

Working at JDE

We take pride in our passionate, dedicated team members who challenge conventions and strive for excellence in all endeavors. Our objective is clear and ambitious – JDE: A coffee & tea for every cup.

At JDE, we uphold values of Simplicity, Entrepreneurship, Accountability, Discipline, and Solidarity. Every day, we are driven by the pursuit of creating unforgettable coffee moments together.