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Customer Service Specialist

4 months ago

Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

Job Title: Customer Service Specialist at JACOBS DOUWE EGBERTS (JDE)

Do you enjoy being the first point of contact for the company? Are you a quick-thinking team member with excellent communication skills? Do you have an interest in coffee and tea? Join our team

The customer service specialist plays a crucial role as the initial contact for JDE customers, providing local customer services following set guidelines. The Operations function oversees the integration of essential business processes from suppliers to customers, delivering products, services, and information that enhance value for customers and stakeholders.

Working with us means making a difference in a dynamic, collaborative setting. We operate as a team, recognizing achievements and assisting one another. Our team consists of diverse individuals working together in an innovative environment committed to ethical practices globally.

In this role, you will collaborate with departments such as sourcing, procurement, manufacturing, and supply chain to plan processes and ensure optimal alignment between demand and supply.

Our Customer Service team offers a comprehensive order processing and customer service facility to all clients. This ensures timely resolution of all order and delivery issues to maintain outstanding customer service standards at all times.

  • Process Customer Orders according to targets
  • Handle calls and inquiries daily as per defined targets
  • Resolve Customer Complaints
  • Perform Stock Data management
  • Manage Deliveries efficiently
  • Handle Administration tasks
  • Evaluate and take actions for Customer Satisfaction (CSAT)

Qualifications:

  • Proficiency in SAP and understanding of the Order-To-Cash process
  • Familiarity with customer service principles and practices
  • Experience in addressing logistics inquiries from customers and 3rd party logistics suppliers
  • Skilled in Microsoft Office tools: Word, Excel, and Outlook
  • Possess high attention to detail and accuracy
  • Preferably experienced in problem analysis, problem-solving, and loss analysis techniques
  • Excellent communication skills – verbal and written
  • Fluency in English and one Scandinavian language

Additional Information:

An exciting opportunity to learn and grow in a fast-growing international business. You will collaborate with competent, supportive colleagues and be part of a unique culture with exceptional brands and delicious coffee experiences.

Our office is situated in Copenhagen Ørestad. For more details about the role, please contact Sandra Lundin, Customer Service Manager.

We are excited to have a chat over a cup of coffee

Company Description:

With over 265 years of history, JACOBS DOUWE EGBERTS (JDE) has been inspired by the magic that can happen over a cup of coffee or tea. JDE is affiliated with JDE Peet's, the world's leading coffee and tea company, driven by the mission to unlock the potential of coffee and tea for a brighter tomorrow.

Today, our diverse coffee & tea range is accessible in numerous markets globally, featuring a collection of 50+ brands including popular names like Gevalia, Café Noir, Espresso House, Friele, Douwe Egberts, L'OR, Pickwick, and Piazza d'Oro.

Life at JDE:

We take pride in our dedicated, ambitious team members who challenge norms and strive for excellence in all endeavors. Our objective is clear yet ambitious - JDE: A coffee & tea choice for every occasion.

We embrace Simplicity, Entrepreneurship, Accountability, Discipline, and Solidarity, channeling our passion into creating extraordinary coffee moments together.