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Customer Success Associate

1 month ago

Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time
About All Gravy

We're a fast-growing startup modernizing the tools for frontline employees, transforming the experience into one that's engaging and motivating. Our mission is to make their lives easier, from getting paid to developing their careers.

Our Vision

We're innovating on the whole employee journey: from being recruited, onboarded, growing skills, knowing when to work, and connecting with coworkers. We're backed by leading investors and angels, and we're expanding into new markets.

The Role: Customer Success Associate

We're looking for a Customer Success Associate to join our team and help us roll out across the UK, Denmark, Norway, Sweden, and other exciting markets. This role is an opportunity to come in and help from a service function from the ground up in a fast-growing startup.

You'll be responsible for driving customer success, overseeing the customer lifecycle, and working closely with our Developers, Marketing, and Sales teams to meet customer expectations. You'll also take ownership of customer needs internally and externally.

Responsibilities
  • Drive customer success and adoption
  • Oversee the customer lifecycle, including onboarding, retention, and renewals
  • Work closely with cross-functional teams to meet customer expectations
  • Take ownership of customer needs and develop effective solutions
Requirements
  • Fluent Danish and English language skills
  • 1-3 years of experience in customer contact, either from a sales or customer service role
  • Ability to work 15-20 hours a week
  • Nice to have: 1 year of B2B work experience within SAAS/software
  • Structured and punctual
  • Excellent communication skills
  • Good sense of humor and willingness to contribute to a fun work environment
  • Excited about building a big company from a small starting point and growing personally on the way
  • Ability to work at our office in Central Copenhagen (with a hybrid model option)
What We Offer

We're a motivated, young, and dynamic team working closely together on our mission. We have fun together while collaborating to create a product people love and aspire to be the best place to work. You'll be part of the Customer Success team, reporting directly to Frederik Gabriel, Head of Customer Success. Our office has all the perks you'd expect from a startup, including lunches, social events, and a stocked fridge with snacks and drinks.