Customer Success Director
7 days ago
About the Role
As a key member of our expanding Customer Success team, you will play a pivotal role in shaping our onboarding processes to deliver exceptional experiences for our growing customer base.
Responsibilities
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes that drive increased customer adoption and retention.
- Develop and execute tailored onboarding strategies for new customers, ensuring seamless integration and maximizing ROI.
- Analyze customer data to inform product development and drive business growth.
- Promote a culture of continuous learning and innovation within the team.
Requirements
- At least 2 years of experience in a similar customer-facing position, preferably in B2B SaaS or GRC.
- Proven track record of success in driving customer engagement and loyalty.
- Excellent communication, problem-solving, and analytical skills.
- Fluency in English and strong proficiency in Italian.
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