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CRM Lifecycle Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark LEGO Gruppe Full time

Job Description

Join our global team as a CRM Lifecycle Specialist – enhance engagement and boost LEGO membership

Leveraging data and insights, you'll craft personalized, impactful lifecycle programs that resonate with members at key moments.

Please note the work location is in Copenhagen, Denmark and no relocation assistance is offered for this role.

Core Responsibilities

  • Design and implement CRM lifecycle strategies to boost member engagement and retention.
  • Analyze data to identify trends and opportunities, using insights to refine CRM campaigns.
  • Segment audiences to deliver personalized, relevant messaging.
  • Collaborate with the Membership & Personalisation team on broader strategies.
  • Develop campaign briefs and partner with the CRM Hub for execution.
  • Catalogue and manage CRM lifecycles and trigger programs, prioritising them for development and execution.

Do you have what it takes?

Are you a positive, problem-solving individual who thrives both in team settings and independently? If you're driven, good at building relationships, and excel at influencing those around you, we want to hear from you.

We are looking for a candidate who has:

  • Experience in CRM campaign operations or a similar role.
  • Hands-on experience managing and executing CRM campaigns.
  • Familiarity with CRM platforms and tools (Salesforce is a plus).
  • Strong project management skills, with the ability to juggle multiple campaigns.
  • Great communicator with strong interpersonal skills.
  • Detail-oriented and highly organized.

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Join the LEGO team today.

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