Service Agent for Kundestøtte
2 weeks ago
Afgrænsningen af rollen som Service Agent
Denne rolle indebærer første punkt af kontakt for vores brugere, hvor du hjælper dem godt i gang med vores services. Det kræver at du brænder for den gode kundeoplevelse, er imødekommende i din adfærd samt en dygtig kommunikator.
Oppgaver og ansvar
- Besvarelse og løsning af alle kundespørgsmål gennem interne systemer, telefon og e-mail
- Opdatering og vedligeholdelse af nøjagtige kundeoplysninger i vores database, herunder upload af scanninger og medicinske rapporter
- Koordination og indsamling af medicinske informationer fra klinikker, hospitaler og praktiserende læger i Danmark
- Udgående opkald til vores kunder, vores sundhedsfagfolk og medicinske faciliteter fra tredjepart såsom praktiserende læger og apoteker
Indgangsvilkår
Vi søger en serviceminded person, som er ekspert i at levere den gode kundeoplevelse.
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