Service Agent for Kundestøtte

2 weeks ago


Copenhagen, Copenhagen, Denmark Teladoc Health Full time

Afgrænsningen af rollen som Service Agent

Denne rolle indebærer første punkt af kontakt for vores brugere, hvor du hjælper dem godt i gang med vores services. Det kræver at du brænder for den gode kundeoplevelse, er imødekommende i din adfærd samt en dygtig kommunikator.

Oppgaver og ansvar

  1. Besvarelse og løsning af alle kundespørgsmål gennem interne systemer, telefon og e-mail
  2. Opdatering og vedligeholdelse af nøjagtige kundeoplysninger i vores database, herunder upload af scanninger og medicinske rapporter
  3. Koordination og indsamling af medicinske informationer fra klinikker, hospitaler og praktiserende læger i Danmark
  4. Udgående opkald til vores kunder, vores sundhedsfagfolk og medicinske faciliteter fra tredjepart såsom praktiserende læger og apoteker

Indgangsvilkår

Vi søger en serviceminded person, som er ekspert i at levere den gode kundeoplevelse.



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