Retention and Engagement Specialist

1 week ago


Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full time
Become a Customer Champion
Flying Tiger Copenhagen is revolutionizing retail with its unique approach to customer experience. As our Customer Retention Manager, you'll play a pivotal role in crafting strategies that foster loyalty and engagement. By leveraging data-driven insights, you'll unlock opportunities to delight our customers and build lasting relationships.

**Responsibilities Include:**
  • Develop and implement customer-centric initiatives that boost loyalty and retention.
  • Analyze data to inform strategic decisions, ensuring customer needs are met and exceeded.
  • Drive innovation through automation and AI, simplifying processes to provide exceptional customer experiences.
  • Lead cross-functional teams to deliver seamless customer service, both internally and externally.

Requirements:
To succeed in this role, you'll need a strong background in customer service management, with a minimum of 3 years' experience. Proficiency in Fresh Customer Service Suite and Shopify is highly desirable. You'll be a natural problem-solver, adept at navigating complex situations and finding creative solutions. If you're a customer advocate with a passion for driving loyalty and engagement, we'd love to hear from you.

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