Client Retention Manager

1 week ago


Copenhagen, Copenhagen, Denmark Dixa Full time
Your Responsibilities
  • Build strong, trust-based relationships with customers, understanding their business goals, challenges, and needs.
  • Create success plans of action for delivery both with the Dixa platform and through partnership.
  • Track and analyze key success metrics for customers and develop action plans to address areas for improvement.
  • Set customers up for success by sharing best practices and industry knowledge, providing platform setup optimization recommendations.
  • Serve as the voice of the customer within the organization, advocating for their needs, requirements, and feedback. Work closely with internal teams to address customer concerns and deliver solutions.
  • Proactively monitor customer health and engagement, identifying potential risks to retention. Develop and execute strategies to mitigate churn and maximize customer lifetime value. Lead renewal conversations and negotiate contract terms as necessary.
  • Drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services. Collaborate with account management teams to capitalize on expansion opportunities within existing accounts.
  • Gather customer feedback and share insights to inform product roadmap decisions and improve overall customer experience.


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