Client Retention Manager
1 week ago
- Build strong, trust-based relationships with customers, understanding their business goals, challenges, and needs.
- Create success plans of action for delivery both with the Dixa platform and through partnership.
- Track and analyze key success metrics for customers and develop action plans to address areas for improvement.
- Set customers up for success by sharing best practices and industry knowledge, providing platform setup optimization recommendations.
- Serve as the voice of the customer within the organization, advocating for their needs, requirements, and feedback. Work closely with internal teams to address customer concerns and deliver solutions.
- Proactively monitor customer health and engagement, identifying potential risks to retention. Develop and execute strategies to mitigate churn and maximize customer lifetime value. Lead renewal conversations and negotiate contract terms as necessary.
- Drive product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services. Collaborate with account management teams to capitalize on expansion opportunities within existing accounts.
- Gather customer feedback and share insights to inform product roadmap decisions and improve overall customer experience.
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Client Retention Manager
4 days ago
Copenhagen, Copenhagen, Denmark Corpay, Inc. Full timeAbout the JobCorpay, Inc. is seeking a highly skilled Client Retention Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving client retention and satisfaction with our product.The ideal candidate will have a proven track record of delivering exceptional customer experiences, identifying...
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Client Retention Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark FE fundinfo Full timeWe are looking for a Client Retention Specialist to join our team at FE fundinfo. In this role, you will be responsible for driving customer satisfaction and retention through strategic partnerships and innovative solutions.About UsFE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK,...
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Success and Retention Manager
4 days ago
Copenhagen, Copenhagen, Denmark Dixa Full timeJob OverviewWe are a rapidly growing company that enables businesses to deliver exceptional customer experiences. Our Conversational Customer Service Platform combines powerful AI with a human touch to deliver personalized service experiences that scale.Your MissionAs a Success and Retention Manager, you will play a key role in driving customer satisfaction,...
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Account Retention Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Trustpilot AS Full timeAbout the JobWe are seeking an experienced Account Retention Specialist to join our team in Copenhagen. As an Account Retention Specialist, you will play a critical role in ensuring the retention of our Medium and Strategic accounts for the Danish markets.You will develop long-term relationships and success plans for customers, ensuring that the maximum...
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Account Retention Specialist
1 week ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeAbout Trustpilot, Inc.We're a global company with a simple yet powerful idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. Our platform empowers users to share authentic reviews, helping businesses build trust and grow their customer base.We're seeking an experienced Account Retention Specialist to join our...
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Client Success Strategist
2 hours ago
Copenhagen, Copenhagen, Denmark Corpay Full timeAbout the RoleWe are seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, driving retention and revenue growth across your portfolio of customers.Responsibilities:Act as primary point of contact for DK customers, providing exceptional...
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Client Success Manager Role
6 days ago
Copenhagen, Copenhagen, Denmark Dixa Full timeJob SummaryWe are seeking a talented Client Success Manager to join our team. In this role, you will play a critical part in driving customer satisfaction, retention, and expansion. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.Key...
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Client Growth Manager
7 days ago
Copenhagen, Copenhagen, Denmark Frankly Full timeAbout the Role:We are seeking a highly skilled Client Growth Manager to lead our European business expansion efforts.As a key member of our team, you will be responsible for driving revenue growth and client satisfaction across our European portfolio.You will collaborate closely with our commercial team to identify new business opportunities, develop and...
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Strategic Client Advocate
2 weeks ago
Copenhagen, Copenhagen, Denmark Trustpilot AS Full timeAbout the JobWe are seeking a Strategic Client Advocate to join our team in Copenhagen. As a Strategic Client Advocate, you will play a key role in ensuring the retention of our Medium and Strategic accounts for the Danish markets.You will develop long-term relationships and success plans for customers, ensuring that the maximum value is gained from...
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Account Retention Specialist
3 days ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeAbout the Role:We are seeking an experienced Account Retention Specialist to join our team in Copenhagen, Denmark. As the primary point of contact for Norwegian customers, you will be responsible for analyzing market trends, building strategic relationships, and developing tailored strategies to enhance customer satisfaction and value delivery.Your Key...
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Travel Industry Client Success Specialist
1 week ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeKey ResponsibilitiesManage the client journey from onboarding to implementation, adoption, and retention.Drive adoption and behavior change by educating clients on optimizing their travel programs.Oversee end-to-end travel programs, including preferred supplier agreements, policy management, expense processes, and travel-related escalations.Negotiate...
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Client Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Frankly Full timeFrankly Copenhagen, Capital Region of Denmark, DenmarkClient Director - EuropeAre you our new Client Director - Europe?The Client Director for Europe will play a pivotal role in driving the growth and retention of a portfolio of our European HQ clients, who are predominantly large multi-nationals within the Industrials, Healthcare and Financial Services...
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Client Director
2 weeks ago
Copenhagen, Copenhagen, Denmark Frankly Full timeFrankly Copenhagen, Capital Region of Denmark, Denmark Client Director - Europe Are you our new Client Director - Europe? The Client Director for Europe will play a pivotal role in driving the growth and retention of a portfolio of our European HQ clients, who are predominantly large multi-nationals within the Industrials, Healthcare and Financial Services...
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Enterprise Client Solutions Specialist
1 week ago
Copenhagen, Copenhagen, Denmark Sitecore Full timeOverview:Sitecore's digital experience platform empowers businesses to create personalized experiences for their customers across all touchpoints. Our innovative technology drives engagement, conversion, and loyalty, helping leading brands achieve their goals.Your Role:As an Account Manager, you will manage and grow relationships with our existing customer...
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Customer Retention Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeWe're not just another retailer—we're definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we're all about delivering a customer experience that keeps them coming back for more. We're on the lookout for someone who's ready to dive into the data, make meaningful connections, and keep our...
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Executive Client Partner
2 weeks ago
Copenhagen, Copenhagen, Denmark Templafy ApS Full timeTemplafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA,...
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Account Retention and Upsell Manager
5 days ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeAbout UsTrustpilot began with a simple yet powerful idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. Today, we have more than 300 million reviews and 64 million monthly active users on average. We're driven by connection, collaboration, and respect for one another.Required Skills and QualificationsFluent...
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Retention and Engagement Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeBecome a Customer ChampionFlying Tiger Copenhagen is revolutionizing retail with its unique approach to customer experience. As our Customer Retention Manager, you'll play a pivotal role in crafting strategies that foster loyalty and engagement. By leveraging data-driven insights, you'll unlock opportunities to delight our customers and build lasting...
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Large Client Account Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark Templafy ApS Full timeAbout Our Team">We are a workplace of belongingness where you have a voice, dare to speak up, and your voice is heard.We believe that when people feel valued, heard, and empowered, they perform at their best—creating fulfillment for all.Job DescriptionYou will be responsible for identifying, validating, and negotiating commercial agreements around client...
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Client Growth Specialist
1 week ago
Copenhagen, Copenhagen, Denmark Corpay Full timeAbout UsAt Corpay, we are dedicated to leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.About the RoleWe are seeking a talented professional to join our team as an Account Prosperity Manager. In this role, you will be responsible for ensuring the success of our clients by...