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Account Retention Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

About the Job

We are seeking an experienced Account Retention Specialist to join our team in Copenhagen. As an Account Retention Specialist, you will play a critical role in ensuring the retention of our Medium and Strategic accounts for the Danish markets.

You will develop long-term relationships and success plans for customers, ensuring that the maximum value is gained from Trustpilot products in order to drive retention and minimize churn.

Key Responsibilities

  1. Build strong relationships with customers to ensure satisfaction with Trustpilot products, driving adoption and contract renewal.
  2. Deliver a premium client experience by understanding their business objectives and ensuring Trustpilot meets them.
  3. Share best practices to drive ROI.
  4. Increase renewal rates and reduce churn.
  5. Sell additional Trustpilot products and discover new revenue opportunities.
  6. Cross-sell into other parts of customers' businesses.
  7. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
  8. Successfully onboard clients and ensure they fully utilize their paid subscription.

About You

  • Experience managing a large portfolio of SMB and mid-market customer accounts with a focus on achieving high renewal/retention rates.
  • Proven experience in B2B sales or account management with ideally subscription-based, renewal license models.
  • Able to build and maintain strong relationships with multiple stakeholders.
  • A consistent track record of hitting and exceeding commercial targets over the past few years.
  • Excellent communication and negotiation skills.
  • Skilled at uncovering new revenue opportunities.
  • Capable of handling tough conversations professionally and solution-oriented.
  • Fluent in Danish and English (working proficiency). Proficiency in a third language is advantageous.

Benefits

  • A competitive compensation package and bonus.
  • Flexible working options.
  • Comprehensive health package and pension.
  • Access to Headspace and LinkedIn Learning.
  • Paid parental leave.
  • Newly renovated office with modern facilities.