Customer Success Business Developer for French Market

5 days ago


Copenhagen, Copenhagen, Denmark Trustpilot AS Full time
Job Description

We are seeking an experienced Customer Success Business Developer to join our team in Copenhagen, Denmark. This is a fantastic opportunity to be part of a dynamic and fast-growing company that helps consumers make informed purchasing decisions through reviews.

The ideal candidate will have a strong background in customer success, with experience in managing large portfolios of SME and Enterprise customer accounts. You will be responsible for establishing relationships with customers, ensuring their overall satisfaction with Trustpilot products, and driving adoption and renewal rates.

Key Responsibilities:

  • Establish and maintain strong relationships with customers to ensure their long-term success with Trustpilot products.
  • Develop and implement customized success plans to drive adoption and retention rates.
  • Collaborate with internal teams to identify new revenue opportunities and upsell/cross-sell Trustpilot products.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

Requirements:

  • Fluent in French and English.
  • At least 3 years of experience in customer success or a related field.
  • Proven track record of achieving high renewal/retention rates.
  • Excellent communication and negotiation skills.
  • Able to build and maintain strong relationships with multiple stakeholders.

What We Offer:

  • A competitive salary range: $80,000 - $110,000 per year (DKK 550,000 - DKK 750,000) depending on experience.
  • Ongoing career development and training opportunities.
  • A hybrid working model with 2-3 days on-site and the rest working from home.
  • A dynamic and supportive work environment with a diverse team of professionals.
  • The chance to work with a leading review platform that makes a real impact on consumers' lives.

About Us:

Trustpilot is a global review platform that empowers consumers to make informed purchasing decisions. With over 260 million reviews and 57 million monthly active users, we're one of the most trusted review platforms in the world. Our mission is to help people and businesses help each other, and we're looking for talented individuals like you to join our team.



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