Key Account Manager Leader

4 days ago


Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

Company Overview:

Trustpilot is a leading online reviews platform that is free and open to all. Our mission is to be a universal symbol of trust, and we're well on our way – but there's still an exciting journey ahead of us.

Job Description:

The Key Account Manager Leader oversees the Account Development outbound activities for our Enterprise customers in our Nurture and Focus markets. It is a key role with ownership over the pre-sales funnel and responsible for growing a team of Enterprise ADRs, working closely with the Regional Enterprise team to promote growth & customer satisfaction.

Responsibilities:

  1. Direct the Enterprise Account development activities within Europe and provide leadership, coaching, and career development to the direct team.
  2. Collaborate closely with the Regional Enterprise Leadership to define Pre-Sales strategies and targets aligned to the country/team requirements and KPIs to support revenue growth.
  3. Meet assigned targets and strategic targets by generating new business opportunities with prospective Enterprise clients by targeting key verticals in the region.
  4. Act as liaison with key stakeholder departments (Commercial, Marketing, Enablement, Commercial Operations).
  5. Demonstrate a long-term outlook and initiate significant improvements to the team through driving changes in processes, systems, or team composition.
  6. Responsible for providing team assessments and input on the department's needs for developing or acquiring the necessary talent.

What You'll Be Doing:

  • Direct the Enterprise Account development activities within Europe and provide leadership, coaching, and career development to the direct team.
  • Collaborate closely with the Regional Enterprise Leadership to define Pre-Sales strategies and targets aligned to the country/team requirements and KPIs to support revenue growth.
  • Meet assigned targets and strategic targets by generating new business opportunities with prospective Enterprise clients by targeting key verticals in the region.
  • Act as liaison with key stakeholder departments (Commercial, Marketing, Enablement, Commercial Operations).
  • Demonstrate a long-term outlook and initiate significant improvements to the team through driving changes in processes, systems, or team composition.
  • Responsible for providing team assessments and input on the department's needs for developing or acquiring the necessary talent.

Requirements:

  • Fluent in either English or Danish.
  • Effective experience in building a team within the Enterprise space.
  • History of consistently reaching targets in a similar capacity over the past few years.
  • Demonstrated experience with subscription-based, renewal license models.
  • Ability to build and maintain trusted relationships with multiple stakeholders.
  • Professional communication and negotiation skills.
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  • Enthusiasm for technology and for being a part of a fast-growing SaaS company.

Benefits:

  • Hybrid working model 2/3 days on site and the rest working from home.
  • A lucrative commission structure, company bonus, and benefits.
  • 25 days annual leave; after 12 months of continuous service, you will be entitled to 5 days extra annual leave.
  • 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • At Trustpilot, we care about your well-being; you will have full access to apps such as Headspace, Blinkist & LinkedIn Learning.
  • Paid parental leave.
  • Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.

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