Customer Onboarding Specialist for International Businesses

3 days ago


Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full time
Role Overview

We are seeking a highly skilled Customer Onboarding Specialist to join our team in Copenhagen. As a key member of our Customer Onboarding Team, you will be responsible for ensuring our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.

Key Responsibilities
  • Looking after international portfolios of shift-based businesses, with a focus on Danish customers.
  • Working with new customers to facilitate custom Planday implementation, product setup, and ongoing customer support.
  • Acting as an internal representative of your customers to our internal product/engineering team.
  • Monitoring your onboarding customers for the first 12 months, keeping track on their health and working on reducing churn.
Requirements
  • Professional fluency in English and Danish.
  • A minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries.
  • Understanding of the logic of IT systems and ability to quickly learn new systems.
  • A driven, creative, respectful, and curious mindset, with strong time management skills.
  • The ability to work independently but always with an eye towards sharing your knowledge and success with others.
What We Offer
  • Benefits like pension, health insurance, inclusive support for new parents, and generous vacation.
  • On top of your annual base salary, you are offered to be part of an Employee Share Plan.
  • Growth and progression opportunities – we want you to grow with us.
  • Flexible remote work.
  • Strong social culture with lots of team and company activities.
  • Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe.
  • Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.
Estimated Salary:

₹120,000 - ₹180,000 per annum (dependent on experience)



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