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Customer Success Champion for a SaaS Pioneer
2 months ago
Company Overview
We are Formalize, a fast-growing international SaaS company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Our platform helps companies navigate and stay ahead in the ever-changing landscape of compliance.
Our journey started within whistleblowing compliance and has been recognized through awards and strong partnerships. We have expanded our expertise to include data compliance, risk, and privacy, adapting to regulatory changes to meet the evolving needs of our users.
Salary
The estimated salary for this role is between 60,000 - 80,000 EUR per year, depending on experience.
Job Description
As a Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base. You will work closely with customers to solve problems, create value, and build loyalty. Your responsibilities will include building and optimizing our Customer Success function across products and customer tiers, collaborating on projects across departments to improve the customer experience, and being a source of customer feedback and qualified product ideas.
Required Skills and Qualifications
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in French
Benefits
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse, and international team
Recruitment Process
- Send application and upload relevant information
- Completion of Talent test
- 15 minutes online interview with our Talent Acquisition team
- 30 minutes online interview with our hiring manager
- 60 minutes in-person final interview with hiring manager and CRO / Head of Sales
