Global Support Leadership Role

5 days ago


Sønderborg, Sønderborg Kommune, Denmark Agramkow Full time

Agramkow is seeking a highly skilled Global Support Manager to lead our global sales support team. This role offers a unique opportunity to shape a new function and drive strategic initiatives.

Job Overview:

In this full-time, permanent position, you will be responsible for overseeing order handling, standard/off-standard projects, and service orders. Your expertise in ERP systems, specifically SAP P03, will be crucial in improving our business and customer support.

You will also be responsible for ensuring seamless implementation and maintenance of master data globally, upholding high data quality in our ERP system, and integrating it into our CRM. Additionally, you will provide daily support for sales, lead handling, and follow-up.

Key Responsibilities:
  • Ensure the smooth execution of order handling, project management, and service orders.
  • Maintain and improve ERP system functionality, with a focus on SAP P03.
  • Oversee the global implementation and maintenance of master data, ensuring data accuracy and consistency.
  • Provide exceptional support to sales teams, handle leads, and ensure timely follow-ups.
Requirements:
  • A Master's degree in a relevant field (e.g., Business Administration).
  • A minimum of 5 years of experience in management, overseeing at least 5 employees.
  • 5-10 years of ERP knowledge/experience, preferably with SAP P03.
  • 5-10 years of direct customer contact and order handling experience.
  • Strong process-oriented and systematic understanding of businesses, with a proven ability to develop and execute strategies.
  • Experience in a global sales and support department, with deep insights into international markets and cultural nuances.

This role offers a competitive salary, estimated at $120,000 - $150,000 per year, depending on qualifications and experience. Agramkow offers a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package.

Location and Working Conditions:

This position is based in Sønderborg, Denmark. The successful candidate will work full-time, Monday to Friday, with occasional travel required for meetings and training sessions.



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