Commercial Excellence Manager for Denmark's Largest Subscription Business
13 hours ago
Nuuday is the largest subscription business in Denmark, boasting over 3 million subscriptions across TV & Streaming, Internet, Mobile and Landline.
Job DescriptionWe are seeking a highly skilled Commercial Excellence Manager to join our team at Nuuday. As a key member of our Customer Base Management team, you will play a crucial role in reducing churn and optimizing gross profit per user (GPPU) across all portfolios.
Key Responsibilities- Develop and implement strategic plans to drive retention and profit optimization efforts.
- Lead short- and long-term roadmaps that outline how goals are achieved, including internal base activities and external events.
- Create a base framework of segmentation and initiative efforts for high churn and low GPPU groups.
- Collaborate with Commercial Analysts to conduct comprehensive customer base overviews and segmentation.
- Secure diligent handovers of approved initiatives to execution teams and participate in execution as concept owner.
- Proven problem-solving abilities and experience in dissecting complex issues.
- Solid understanding of customer base management and subscription metrics, including churn reduction, profit optimization, and customer lifetime value.
- Structured, data-driven mindset with analytical skills and an organized approach to business and progress.
- Proficient in PowerPoint and Excel, enabling effective data manipulation and presentation creation.
- Excellent communication skills and ability to convey complex messages effectively.
- Minimum 3 years of experience in subscription business (e.g., Telco, Insurance).
- A relevant master's degree in business administration, economics, or similar.
- A dynamic work atmosphere characterized by openness, humor, and committed colleagues.
- A place that promotes healthy work-life balance and supports employee well-being through various initiatives and flexible work arrangements.
- A culture that fosters teamwork and cross-functional collaboration within Nuuday and across the broader Nuuday group.
- A commitment to fostering a diverse and inclusive workplace where different perspectives are valued.
- Opportunities for continuous learning and development vertically or horizontally.
- The chance to engage in and leave your stamp on the largest base of subscribers in Denmark.
Rubric-based salary estimate suggests a salary range of approximately 110000 - 140000 DKK annually, dependent on candidate qualifications and industry standards.
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