Customer Engagement Strategist

1 month ago

Copenhagen, Copenhagen, Denmark The LEGO Group Full time
Unlock Customer Potential

The LEGO Group seeks a skilled CRM Lifecycle Specialist to boost member engagement and retention. Reporting to the Director CRM Proposition & Personalisation, you will manage and assist on CRM lifecycles and trigger programmes to deliver reasons to visit and buy across LEGO branded channels.

About the Role:
As a key member of our team, you will design and implement CRM lifecycle strategies to enhance customer relationships and drive business growth. With at least 2 years of experience in CRM campaign operations or a similar role, you will leverage your expertise to craft personalized, impactful lifecycle programs that resonate with customers at key moments.

Your Key Responsibilities:
  • Design and implement CRM lifecycle strategies to boost member engagement and retention.
  • Analyze data to identify trends and opportunities, using insights to refine CRM campaigns.
  • Segment audiences to deliver personalized, relevant messaging.
  • Collaborate with the Membership & Personalisation team on broader strategies.
  • Develop campaign briefs and partner with the CRM Hub for execution.
  • Catalogue and manage CRM lifecycles and trigger programs, prioritising them for development and execution.


About You:
You are a positive, problem-solving individual who thrives both in team settings and independently. If you're driven, good at building relationships, and excel at influencing those around you, we want to hear from you. Your hands-on experience managing and executing CRM campaigns is essential, as well as familiarity with CRM platforms and tools (Salesforce is a plus). Strong project management skills, with the ability to juggle multiple campaigns, are also crucial.

We Offer:
  • A competitive salary of approximately €65,000 - €80,000 per year, based on experience and qualifications.
  • Enhanced paid leave options for family care leave.
  • All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
  • You'll qualify for our generous colleague discount from day one.
  • We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • An average of 3 days per week in the office, allowing for flexibility and remote work options.


Join Our Team:
The LEGO Group is committed to equal employment opportunity and equal pay. We strive to create a diverse, dynamic, and inclusive culture of play where everyone feels safe, valued, and belongs. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

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