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Technical Support Expert Denmark · Hybrid Remote
1 week ago
Job Description
The successful candidate will be part of our Support team in the Formpipe Private Sector, working closely with colleagues to ensure all tickets are prioritised and resolved in line with customer requirements.
Duties and Responsibilities
- Manage and resolve support issues.
- Provide technical expertise and support to partners and customers worldwide.
- Investigation, reproduction, and resolution of tickets.
- Manage own workload and prioritise tickets based on impact to customers.
- Clearly communicate and transfer information between different stakeholder groups in an organisation.
- Work with Formpipe colleagues to improve knowledge and documentation resources.
- Learn and develop skills and knowledge.
Essential Qualifications
- Degree in Computing Science or similar.
- Previous experience at a developer/solution architecture level (X++) of working with Microsoft Dynamics D365FO (and/or legacy solutions).
- At least 1 current Microsoft Certification related to D365FO.
- Technical knowledge and understanding in developing SSRS reports.
- Knowledge of Dynamics 365 BC or CE.
- Knowledge of AX 2012.
- Basic knowledge of Lasernet or other document creation and output solutions.
- Programming experience (Java, C#, C++, Javascript, etc.).
