Customer Success Business Partner for French Markets
1 month ago
We are seeking a seasoned Customer Success Business Partner to join our team in Copenhagen. As a key member of our Account Management function, you will play a vital role in ensuring the satisfaction and retention of our French-based customers.
Responsibilities- Develop long-term relationships with customers, understanding their business objectives and Key Performance Indicators (KPIs).
- Act as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams.
- Succeed in upselling Trustpilot's products and discovering new revenue opportunities.
- Increase renewal rates and reduce churn by providing exceptional customer service.
- Maintain accurate records of customer interactions and progress towards goals.
- Fluency in French and English.
- Proven experience managing large portfolios of SME and Enterprise customer accounts, focusing on achieving high renewal/retention rates.
- Demonstrated ability to build and maintain strong relationships with multiple stakeholders.
- Excellent communication and negotiation skills.
- Adept at uncovering new revenue opportunities.
We provide a dynamic work environment, offering:
- On-going career development, training, and one-to-one coaching via our in-house enablement team.
- A lucrative commission structure, company bonus, and benefits.
- 25 days annual leave, increasing to 30 days after 12 months of continuous service.
- Paid parental leave and two volunteering days per year.
We strive to create a diverse, equitable, and inclusive work environment where everyone feels valued and empowered to contribute. If you're passionate about delivering exceptional customer experiences and have a proven track record in sales and account management, we encourage you to apply for this exciting opportunity.
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