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Business Support Director

1 week ago

Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

Falck Danmark A/S is a leading company in the healthcare industry, dedicated to providing sustainable and innovative healthcare solutions. As the largest provider of health services to employees in Scandinavia, serving private and public organizations and pension companies, we are rapidly evolving with ambitious goals for the future.

This position is further strengthened with the launch of our latest product, Falck Sundhedshjælp, a comprehensive health solution. We are currently seeking an experienced leader to join our team in Operations. As a key player in our organization, you will play a crucial role in managing a team of talented individuals and driving the business support functions forward.

About the Job

As the Head of Operations and Support, you will be responsible for overseeing critical support functions in sales and contract management, including invoicing and price adjustments. Your leadership will extend to managing the onboarding and offboarding of customers and spearheading operational partnerships with insurance brokers in the health insurance sector.

Key Responsibilities Include:

  • Leading and mentoring a team of approximately 10 employees, including two student assistants.
  • Optimizing contract management processes and overseeing invoicing and price adjustments.
  • Managing the onboarding and offboarding of customers.
  • Driving operational collaboration with insurance brokers.

About You

To be successful in this role, you should possess the following qualifications:

  • A minimum of +1 years of leadership experience in customer and business support.
  • A Master's degree in business process management or a related field.
  • Proficient in customer support with a keen attention to detail and a high degree of integrity in decision-making processes.
  • Fluent in Danish with exceptional written and verbal communication skills.
  • A proactive mindset with a demonstrated orientation towards embracing change and fostering development.
  • Exceptional stakeholder management and collaboration abilities with a track record of building strong professional relationships.