Customer Relationship Manager Lead

4 days ago


Copenhagen, Copenhagen, Denmark Medier Agency Full time
About the Role

We are seeking a seasoned Customer Relationship Manager Lead to join our Country Manager team in Copenhagen. As a key member of our organization, you will be responsible for developing and executing strategic CRM programs aimed at enhancing customer relationships, driving revenue growth, and maximizing customer lifetime value.

Main Responsibilities:
  • Develop and implement multi-channel CRM strategies through a data-driven approach, tailored to the look and feel of our brands.
  • Monitor and optimize CRM campaigns and customer journeys to improve customer experience.
  • Analyze customer behavior and assess its impact on business Key Performance Indicators (KPIs).
  • Segment customers based on behaviors to tailor offers and come up with effective campaigns and promotions aimed at maximizing revenue and retention.


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