Responsable de Service Accueillant
1 day ago
Le Pullman Roissy Charles de Gaulle vous offre une expérience hôtelière unique, avec des équipements modernes et des services personnalisés pour garantir un maximum de confort.
- 305 chambres réunies dans un espace spacieux
- 13 salons de réunions et rendez-vous professionnels
- 1 salle de fitness proposant hammam et sauna pour la détente
- 1 espace de restauration cosmopolite et contemporain « Le Culinaire Bazaar »
- 1 bar représentant l'empreinte de la marque
- 1 parking privatif
En tant que responsable de service accueillant, vous êtes à la tête d'un équipe dédiée à l'accueil et à la satisfaction des clients. Vous travaillez en étroite collaboration avec les autres services pour offrir une expérience exceptionnelle aux visiteurs.
Vos tâches principales :
- Mise en place efficace des arrières et des points de vente
- Accueil et accompagnement personnalisé des clients
- Relation avec la clientèle pour satisfaire leurs besoins et attentes
- Prendre les commandes et fournir un service de qualité
- Fidéliser les clients en leur proposant des expériences inoubliables
- Analyser les besoins et souhaits des clients pour adapter nos services
- Gérer les remarques et réclamations pour améliorer notre qualité de service
- Adopter les bonnes pratiques de sécurité pour travailler en toute confiance
- Placer le client au centre de votre activité et de votre mission
Vous devez avoir :
- Une expérience confirmée en tant que chef de rang
- Une maîtrise de l'anglais pour communiquer avec les clients internationaux
Nous vous proposons :
- Un 13ème mois après 3 mois d'ancienneté
- Un avantage nourriture de 8,30 EUR par jour travaillé
- Des primes de participation et intéressement
- Une mutuelle et prévoyance pour vous protéger
- Un parking collaborateur ou remboursement du titre de transport à hauteur de 50 %
- Un comité d'entreprise pour partager vos idées
- Une carte avantages et réduction ACCOR à la validation de la période d'essai
- Une nuit découverte pour 2 personnes à la validation de la période d'essai
Cette offre est ouverte aux personnes en situation de handicap.
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