Cloud Transformation Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark Amazon Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon Web Services (AWS). As a Senior Customer Solutions Manager, you will be responsible for leading cloud transformational programs that span across traditional IT teams and business units.

Key Responsibilities
  1. Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units.
  2. Be a single-threaded owner for migrations and strategic initiatives.
  3. Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
  4. Accelerate customer adoption through education and enablement.
  5. Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working.
  6. Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools.
  7. Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey.
  8. Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Requirements
  1. 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
  2. 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
  3. Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
  4. A history of problem-solving and innovation developing technology programs and working across customer organizations.
  5. Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.
  6. Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
  7. Experience implementing cloud services including migrations and modernization projects or similar.
  8. PMP certification, or SCRUM/Agile, SAFe certification.
  9. Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Associate or Professional Level) Certification.
  10. Self-motivated problem solver who thrives in a dynamic and customer-focused environment.
  11. Strong organizational and troubleshooting skills with attention to detail.
  12. Experience working with Cloud, Security, AI/ML, Analytics, IoT.

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