AWS Cloud Transformation Manager

4 weeks ago

Copenhagen, Copenhagen, Denmark Amazon Full time

AWS is seeking a seasoned Senior Technical Delivery Manager to lead large-scale cloud-based IT transformation projects. The ideal candidate will have a strong background in transition management, IT consulting, and IT delivery, with a proven track record of success in customer-facing roles.

The Senior Technical Delivery Manager will be responsible for providing strategic guidance to clients on their cloud adoption roadmaps, architectures, and operating models. They will work closely with application owners to develop and standardize test, upgrade, and release management processes, and engage with Director and C-Level executives to understand business needs.

The successful candidate will have excellent written and oral communication skills, with the ability to create content such as whitepapers, presentations, project plans, and other written deliverables. They will also possess strong organizational and project management skills, with the ability to manage numerous, competing demands from internal and external stakeholders and customers.

Key Responsibilities:

  1. Earn a trusted client advisory relationship with our clients and team.
  2. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
  3. Develop and standardize test, upgrade, and release management processes with application owners.
  4. Engage with Director and C-Level executives to understand business needs.
  5. Go "toe to toe" with customer technical stakeholders on most issues.
  6. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.
  7. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
  8. Champion and advocate for customer requirements within AWS (e.g., feature requests).
  9. Participate in customer requested meetings (onsite or via phone).
  10. Triage technical issues.
  11. Provide oversight of escalation, prioritization, and drive customer communication during critical events.
  12. Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
  13. Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, and KPIs to measure and monitor benefits realization.
  14. Analyze application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.

About the Team:

AWS values diverse experiences and encourages candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

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