AWS Cloud Transformation Manager

1 month ago

Copenhagen, Copenhagen, Denmark Amazon Full time
About the Role

We are seeking a highly experienced Senior Technical Delivery Manager to join our AWS team. As a trusted advisor, you will work closely with our clients to provide a forward-looking strategy and lead the changes to their IT strategy, policies, processes, people, governance, and partnerships.

As a key member of our team, you will be responsible for working with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting. You will also work with application owners to develop and standardize test, upgrade, and release management processes.

The ideal candidate will have a strong understanding of cloud computing and experience leading large-scale Cloud-based IT transformation projects. You will be responsible for working with Director and C-Level executives to understand business needs and champion and advocate for customer requirements within AWS.

Key Responsibilities
  1. Earn a Trusted Client Advisory relationship with our clients and team.
  2. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
  3. Work with application owners to develop and standardize test, upgrade, and release management processes.
  4. Engage with Director and C-Level executives to understand business needs.
  5. Go "toe to toe" with customer technical stakeholders on most issues.
  6. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.
  7. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
  8. Champion and advocate for customer requirements within AWS (e.g., feature requests).
  9. Participate in customer requested meetings (onsite or via phone).
  10. Triage technical issues.
  11. Provide oversight of escalation, prioritization, and drive customer communication during critical events.
  12. Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
  13. Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, and KPIs to measure and monitor benefits realization.
  14. Analyze application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
  15. Be available outside of business hours to help coordinate handling of urgent issues as needed.
About the Team

AWS values diverse experiences and encourages candidates from all backgrounds to apply. We are a team of passionate cloud computing professionals who believe in the importance of customer success and are committed to delivering exceptional results.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power our customers' businesses.

Minimum Requirements
  1. A Bachelor's Degree or relevant experience.
  2. 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer-facing role with a high level of accountability.
  3. Hands-on experience leading large-scale Cloud-based IT transformation projects.
  4. 10+ years of experience in a customer-facing delivery role (design/implementation/consulting) at a cloud services provider, managed services provider, or managed hosting provider.
  5. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
  6. Excellent written and oral English communication skills to successfully engage with customers and colleagues.
  7. Technical Program or Project Management experience.
  8. Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation.
  9. Possess AWS Certifications.

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