Current jobs related to Customer Service Team Leader - Copenhagen - Just Eat Takeaway.com

  • Customer Service Leader

    2 months ago

    Copenhagen, Copenhagen, Denmark Globalconnect Full time

    About the Service Desk Manager Role:As a Service Desk Manager at GlobalConnect, you'll have the opportunity to shape an innovative, proactive service desk strategy, making key decisions and seeing the impact of your work on satisfied clients and a highly engaged team.About the Role:As a Service Desk Manager, you'll take on the critical daily operational...

  • Customer Service Representative for Art Supplies

    2 weeks ago

    Copenhagen, Copenhagen, Denmark 317 Elite Sales Team Full time

    Job DescriptionWe are seeking a part-time Customer Service Representative to join our team at 317 Elite Sales Team in Copenhagen. This role will involve providing exceptional customer service, managing daily tasks, and assisting with content creation for our websites and newsletters.Key ResponsibilitiesOffer high-quality service to customers in-store and...

  • Digital Transformation Leader

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Alimentation Couche-Tard inc. Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Leader to join our team in Copenhagen, Denmark. This is a fantastic opportunity for an individual who wants to take on a key role in shaping the future of our digital products and services.Job DescriptionAs a Digital Transformation Leader, you will be responsible for guiding the development...

  • Customer Engagement Leader for Personal Customers Denmark

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    We are seeking a seasoned leader to drive our customer engagement strategy for Personal Customers Denmark. In this role, you will lead the development and execution of commercial initiatives that enhance customer growth and satisfaction.As a key member of the Insights & Engagement organization, you will collaborate with cross-functional teams to foster a...

  • Strategic Engagement Leader

    2 months ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleWe are seeking an experienced Strategic Engagement Leader to lead our Professional Services team in Korea. As a key member of our team, you will be responsible for delivering high-quality professional services to our clients, ensuring their success with AWS cloud solutions.Key Responsibilities:Client Success: Collaborate with AWS field sales,...

  • Customer Service Specialist

    1 month ago

    Copenhagen, Copenhagen, Denmark Eupry Full time

    OverviewEupry is a growing start-up in the life science industry, trusted by industry leaders across Europe to deliver innovative storage compliance solutions.Job DescriptionWe are seeking a Customer Support Assistant to provide exceptional assistance and guidance to customers, ensuring a seamless experience with our products and services. This role involves...

  • Customer Service Director

    6 days ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    At JACOBS DOUWE EGBERTS, we are seeking a highly skilled Customer Service Director to join our Nordic Supply Chain team in Copenhagen. This is an exciting opportunity for a seasoned professional to lead and develop our customer service team.About the RoleThe successful candidate will be responsible for overseeing the customer service function, ensuring high...

  • Customer Service Expert

    2 weeks ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Job OverviewWe are seeking a skilled Customer Service Expert to join our team at JACOBS DOUWE EGBERTS. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service and support to our clients.

  • Customer Service Representative

    1 month ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Company OverviewJACOBS DOUWE EGBERTS is a leading coffee and tea company with a rich history of over 265 years.About the RoleWe are seeking a highly motivated Customer Service Specialist to join our team in Copenhagen Ørestad. The successful candidate will be responsible for delivering exceptional customer service, processing customer orders, and resolving...

  • Customer Technical Services Director

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job Title:Customer Technical Services DirectorAbout the Role:We are seeking an experienced Customer Technical Services Director to join our team at Mastercard Payment Services Denmark A/S. The successful candidate will be responsible for managing day-to-day customer support services across all service support programs for customers and strategic partners...

  • Strategic Finance Leader for Logistics and Services

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full time

    About MaerskMaersk Group - A.P. Møller Mærsk is a global leader in integrated logistics, pioneering the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous...

  • Field Service Transformation Leader for Denmark and Norway

    1 month ago

    Copenhagen, Copenhagen, Denmark Alfa Laval Corporate AB Full time

    Company OverviewAlfa Laval Corporate AB is a pioneering company that has been making a positive impact on the world for over 140 years. We're driven by our start-up culture and rapid growth, which fuels our innovative spirit and personal growth.We challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas,...

  • Service Director Leader

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Carrier Global Corporation Full time

    Job Title:Service Director LeaderAbout Us:Carrier Global Corporation is a leading provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building controls solutions.Salary:We offer an attractive compensation package, including a salary range of $120,000 - $180,000 per year, depending on experience.Job...

  • Customer Service Operations Manager

    2 months ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job SummaryAs a Customer Service Operations Manager at Mastercard Payment Services Denmark A/S, you will be responsible for leading day-to-day customer support operations and activities across all technical service support programs. Your primary goal will be to deliver exceptional customer experiences by ensuring timely response and resolution of customer...

  • Customer Service Operations Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    We are seeking an experienced and skilled Senior Customer Service Professional to join our Nordic Supply Chain team in Copenhagen, Denmark. As a key member of the team, you will be responsible for leading and developing our customer service team, driving improvements to optimize supply chain flow, and ensuring excellent customer satisfaction.Key...

  • Customer Service Representative

    2 months ago

    Copenhagen, Copenhagen, Denmark Lunar Denmark Full time

    Job SummaryWe are seeking a highly motivated and empathetic individual to join our Customer Excellence Team as a Junior Agent. As a part of our diverse and inclusive team, you will play a vital role in providing exceptional customer service and support.About the RoleAs a Junior Agent, you will be responsible for assisting our valued users with a wide range...

  • Customer Service Ambassador

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Billy ApS Full time

    Scale Your Career with Billy ApSWe're on a mission to revolutionize the financial industry, and we need talented individuals like you to join our team. As a Customer Support specialist at Billy ApS, you'll be part of a dynamic and international work environment that's passionate about helping micro businesses grow.Our company overview is built around...

  • Strategic Product Lead

    1 month ago

    Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full time

    Job DescriptionThis strategic product lead role requires a seasoned professional with extensive experience in product development, specifically in customs services. The successful candidate will oversee the entire product development process, from concept to market launch, ensuring seamless integration across Maersk Technology and non-technology teams.Key...

  • Customer Service Operations Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    We are seeking a highly skilled Customer Service Operations Specialist to join our team in Copenhagen. In this role, you will be responsible for providing exceptional customer service and ensuring seamless order processing.Job DescriptionThis is an exciting opportunity to work in a fast-paced, collaborative environment where you will be part of a dynamic...

  • Service Director Leader

    1 month ago

    Copenhagen, Copenhagen, Denmark Carrier Global Corporation Full time

    Job DescriptionA leading role within Carrier Global Corporation is now open for a skilled Service Director. Located remotely in Denmark, this position offers an exceptional opportunity to excel as a management expert.About the RoleThe Service Director will be responsible for managing various service departments, ensuring timely completion of annual...

Customer Service Team Leader

6 months ago

Copenhagen, Denmark Just Eat Takeaway.com Full time
Kan du godt lide at have mange bolde i luften? Er du drevet af god service, performance og udvikling? Så læs videre 

Just Eat er en vækstvirksomhed, hvor der er fart på, og hvor vi gør, hvad der kræves for at nå vores mål. Vi søger dig, der gerne vil motivere unge mennesker til at yde deres bedste og samtidig have en sjov hverdag sammen med os andre i Just Eat.

Som Customer Service Team Leader for vores kundeservice-team vil du indgå i det daglige ledelsesteam, bestående af dig og tre andre teamledere, med reference til Head of Customer Service Danmark. Her vil du, i samarbejde med dine kollegaer, være ansvarlig for den daglige drift, hvor du med din motiverende ledelsesstil og dit personlige touch sikrer, at organisationen leverer en fremragende service.

“Vi var de første, og vi vil blive ved med at være de bedste”

Vi løber et marathon, ikke en sprint. Dette ses i vores fokus på ansvarlighed og det faktum, at det er det langsigtede samarbejde med vores partnere og kunder, som er vores vigtigste fokusområde. Vi var first mover inden for branchen og de første til at arbejde med ansvarlighed som en del af vores DNA. Nu bygger vi videre, og har skabt en ny strategi som sætter barren højt for vores fremtid. Vores nye strategi er kendetegnet af innovation og muligheder for fremtiden - alt sammen skabes af medarbejderne, som er nøglen bag den vindende rejse. Her kommer du, som vores nye kundeservice teamleder, ind i billedet.

Ansvarsområder:

Du vil i jobbet få mange forskellige kompetencer i spil, da du skal arbejde og udvikle dig med opgaver som eksempelvis:

  • Ledelse og motivation af teamet.
  • Opfølgning på KPI’er og coaching af medarbejdere.
  • Alignment og tæt samarbejde mellem teamledere i forhold til ledelse og projekter på tværs.
  • Planlægning og afholdelse af værdiskabende events.
  • Rekruttering.
  • KPI-rapportering.

Hvordan vil din hverdag se ud?

I stillingen som Customer Service Team Leader vil du have fokus på at vores medarbejdere i kundeservicen trives og levere gode resultater. Du vil få ansvaret for 15-20 medarbejdere samt 1-3 driftsledere. Du vil også drive mindre projekter og diverse nye tiltag sammen med de andre teamledere i kundeservicen, da vi er en organisation, der driver mange forandringer. Du vil indgå i et tæt samarbejde med dine lederkollegaer og nærmeste leder omkring driften og kulturen i afdelingen.

For os er mennesket vigtigt, og det er noget som gennemsyrer hele vores DNA. Både ved at tilbyde konkurrencedygtige vilkår for vores bude og kontoransatte, men også ved at sikre at der er højt til loftet og plads til forskelligheder. Vores værdier er Lead-Deliver-Care og står for:

LEAD “Challenger og Performancekultur" - Vi går forrest med ansvarlighed for vores medarbejdere, partnere, kunder og omverden. Vi er kendetegnet ved at have viljestyrke, tage ansvar og have gode kompetencer.

DELIVER “Ansvarlighed er i vores DNA” - Vores partnere og kunder er altid i fokus hos os og vi holder hvad vi lover. Vi laver vidensdeling på tværs af afdelinger, har god intern kommunikation og sætter en dyd i at være en ansvarlig arbejdsgiver.

CARE “Vi brænder for vores job og vores kollegaer” - Vi har en tæt relation mellem kollegaer, og er åbne overfor forandringer og ønsker at lære og udvikle os. 

Hvad forventer vi af dig?
  • Det er en fordel, hvis du har erfaring fra kundeserviceafdeling eller lignende.
  • Vi arbejder i flere systemer, der håndterer hele flowet fra kunden til levering. Det er derfor et plus, hvis du har flair for at sætte dig ind i nye systemer. 
  • Det er vigtigt at du har en positiv tilgang, da vi handler ud fra en “can do” kultur. 
  • Vores koncernsprog er engelsk, og det er vigtigt, at du mestrer både det danske og engelske sprog i skrift og tale.
  • Du skal være serviceminded, en teamspiller og ivrig efter at deltage aktivt i samtaler.

Vi lever af at levere takeaway til folket, og det betyder, at meget af vores aktivitet foregår om aftenen og i weekenden. Det er derfor vigtigt, at du kan arbejde fleksible arbejdstider og tage ansvar for egen tidsstyring.

Hvad tilbyder vi? 

Vi er kendt for at tilbyde vores medarbejdere ejerskab, frihed, engagerede kollegaer og en ledelse der går forrest. Vi kan tage hurtige beslutninger og her er der plads til at lære af sine fejl. Derudover har vi en lang liste af medarbejdergoder og en god rewards-pakke:

  • En lederstilling med stor indflydelse og mulighed for at sætte dit eget præg på afdelingen.
  • Frihed under ansvar.
  • En travl og sjov hverdag, med varierende arbejdsopgaver.
  • Et fartfyldt kontor som både kommer hinanden ved til torsdagskage, fredagsbarer og meget mere. 
  • Fast månedsløn.
  • Pensionsordning, fritvalgsordning samt ulykkes- og sundhedsforsikring.
  • Medarbejderrabat ved bestilling af mad.

“Noget af det fedeste ved at arbejde som leder hos Just Eat er, hvis jeg har nogle gode idéer til at forbedre arbejdspladsen, så er der altid rum for at prøve dem af. Der er rig mulighed for, at jeg kan være kreativ og påvirke, hvilken retning vores afdeling skal gå,” Denise, Teamleder - Just Eat. 

Diversitet, inklusion, lighed og tilhørsforhold

Interesseret?

Lyder denne takeaway-rejse som noget for dig, så glæder vi os til at modtage din motiverede ansøgning samt dit CV allerede i dag. Hos os er det kun din kreativitet som sætter grænserne, så har du en video eller andet i ærmet, som viser hvem du er, så send denne med

 #LI-NJ1