Head of Commercial Excellence

2 days ago

Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

As the Head of Commercial Excellence at Falck, you will be at the forefront of optimizing our commercial processes, ensuring that knowledge, best practices, and our unique value proposition are central to all our responses to international tenders. This is a role where you can truly make a difference - both in shaping Falck's commercial strategy and in ensuring that our services reach the people who need them the most.
This role offers an exciting opportunity to transform Commercial Excellence into a robust international knowledge base, overseeing the entire commercial process from early engagement activities to bid management, costing & pricing, and contract management. You will be an integral part of our global commercial leadership team, reporting directly to the Global Chief Commercial Officer.

In this leadership position, you will guide a diverse team of over 10 dedicated professionals with expertise in bid management, bid writing, costing & pricing, and contract management. You will play a key role in creating an inclusive and empowering team culture, where collaboration and innovation thrive. With team members located in both Aarhus and Copenhagen, your physical presence in these locations will foster collaboration and strengthen our team spirit.

  • Early Engagement (pre-tender): Collaborate with the Early Engagement Lead to develop structures that facilitate proactive engagement across Falck's ambulance countries, ensuring that Falck is positioned well during the pre-tender phase.
  • CRM and Pipeline: Lead the development and management of our CRM system to effectively track and manage Falck's international ambulance business pipeline.
  • Bid Management: Ensure that Falck consistently presents compelling value propositions, focusing on solution selling, and strategic costing & pricing.
  • Processes: Promote clear processes and internal governance. This applies to local and global sales, other group functions as well as local management.
  • Governance: Act as the process owner for the bid process, ensuring governance and sign-off are transparent and collaborative.
  • Pricing, Costing and Benchmarking: Develop and maintain simulation models for future contracts and benchmark existing services, prioritizing a collaborative approach with local operational teams to costing and approvals.
  • Commercial Analysis: Analyse customer needs, develop tailored value propositions, and conduct competitor analysis with a strong emphasis on understanding different stakeholder needs.
  • Contract Management: Oversee ongoing contract management in the Danish operations of Ambulance and Fire, ensuring that our practices are equitable and effective.
  • Support to Falck BUs: Provide support and ensure governance adherence on significant tenders in other Falck business units, fostering a culture of teamwork.
  • Commercial Leadership: As a member of the Global Commercial Leadership team, you will champion customer orientation and promote a progressive commercial agenda, nurturing talent and professionalism within your team.

About you

We seek an experienced commercial leader with a strong international track record in managing large tenders and tendering processes. You should possess:

  • Expertise in developing complex, tailored solutions that meet diverse customer needs.
  • A natural ability to inspire and empower teams, ensuring that all voices are heard and valued.
  • Strong communication skills, enabling you to achieve results through diplomacy and collaboration.
  • Confidence in engaging with various cultures and personal styles, building trust with local stakeholders and partners.
  • A passion for driving positive change and fostering an inclusive work environment.
  • The ability to navigate different organizational levels with ease.
  • A strategic mindset paired with an empathetic leadership style.
  • Experience in managing complex projects while maintaining a people-centric approach.
  • Experience with B2G sales is advantageous but not a requirement.

About us
At Falck, our Commercial Leadership team is dedicated to driving excellence across the entire commercial process, from crafting innovative strategies to securing signed contracts. We pride ourselves on being a diverse and inclusive team that values collaboration and creativity. Our team comprises professionals from various backgrounds, bringing a wealth of perspectives to our work.

The daily language in our team is English, fostering a global mindset. However, we recognize the importance of local engagement, as most of our clients are public entities such as municipalities, provinces, or regions throughout Europe and North America. This means that effective collaboration between local and global functions is essential to our success. We encourage open dialogue and the sharing of ideas, ensuring that every team member's voice is heard and valued.

At Falck, we are committed to nurturing talent and fostering a supportive environment where everyone can thrive. We believe that diverse teams drive better results, and we actively seek to create a workplace where all employees feel safe and empowered to express their ideas. We invite you to bring your unique talents to our team and help us shape the future of commercial excellence. Join us in making a meaningful impact in the communities we serve.

Are you interested?
We process applications on a continuous basis, which is why we encourage you to upload your application and CV as soon as possible.

If you have any questions about the position, please contact:
Christian Gullev
Email address:

We look forward to receiving your application.

Follow Falck:
Careers with real life impact

At Falck, you build your career with a global provider of healthcare and emergency health and safety services. You have the opportunity to develop, learn, and advance across positions and markets.

We are 25,000 skilled and experienced professionals globally. Characterized by a strong, diverse, and inclusive working environment, we go to work every day with the promise to be there when you need us. From prevention to treatment and in critical situations, you can rely on us to turn care into action. We show up to make a difference and help build healthy communities and develop safe workplaces.

People are at the heart of every action
Through our varied offers of healthcare and emergency health and safety services, we have made it our responsibility to help even more people around the world live healthy lives. We are constantly exploring new technology and innovating our services, striving to meet new challenges and provide more people access to safety and healthcare every day. With our purpose to advance sustainable healthcare to meet people's changing needs, we combine our skills, experience, and innovation to help people when they need us.

At Falck, we are reflecting on the different societies that we are part of, and we know that the differences that you and your colleagues bring to Falck are key to the success of our business. We, therefore, welcome everyone to apply for a position at Falck regardless of background, skills, and personality.

Do you want a career with real life impact?

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