Sales Administrator

3 weeks ago

København, Denmark Nido Living Full time

Nido is a best-in-class real estate investment and operating platform focused on purpose-built student accommodation (PBSA). Nido has exciting plans to grow its portfolio offering throughout the UK and Europe, with a key focus on continental Europe for our next phase of expansion.

Nido delivers the best customer experience by creating and maintaining communities that place resident well-being and safety at their centre. Our teams and their focus on the resident experience are what makes us stand out and win awards. We aim to redefine industry standards for residents and investors.

Nido currently operates buildings across various cities in Ireland, Spain, Portugal, Denmark, and the Netherlands, with further developments in construction in the UK and Europe. With such an exciting growth plan, Nido has a long and prosperous journey ahead, which offers a great opportunity for an enthusiastic, like-minded individual to join us along the way. Please refer to the website for further information

You will be part of a team of 4 members, daily working to create the best student and co-living residency in Denmark.

Purpose of the Role

The Sales Administrator is responsible for overseeing the day-to-day operations of Nido Bryggen , focusing on managing residential apartments, achieving a consistent occupancy level of 98%, and delivering exceptional customer satisfaction. This role will also support leasing and sales activities to drive occupancy and revenue growth.

Key Responsibilities

Operations :

  • Foster a ‘residents-first’ culture, ensuring high standards of service and resident satisfaction.
  • Manage the leasing and administrative operations for short- and long-term residential apartments.
  • Lead the leasing operations at Nido Bryggen, ensuring a seamless and professional process for all prospective and existing residents.
  • Collaborate with the Sales and Marketing teams to ensure a minimum of 98% occupancy year-on-year.
  • Implement and support sales strategies to generate leads, improve occupancy rates, and enhance brand visibility.
  • Conduct property viewings, maintain follow-up communication, and manage inquiries to maximize leasing potential.
  • Assist with the marketing of vacant units and track performance to ensure occupancy targets are met.
  • Address resident concerns professionally and enforce compliance with residence policies.
  • Maintain and update property management systems to reflect current availability and pricing.
  • Monitor market trends and analyse competitors to identify new opportunities and maintain a competitive edge.

Compliance :

  • Ensure all health and safety regulations are strictly adhered to and that all agreements and contracts comply with legal standards.
  • Implement and oversee monitoring systems to track lead and sales conversions, providing insights for continuous improvement.

Financial Management :

  • Oversee rent collection, manage arrears, and reconcile accounts on time.
  • Assist the General Manager with budgeting, financial reporting, and implementing cost management strategies related to sales and leasing.
  • Contribute to revenue-generating initiatives to boost profitability and operational efficiency.

Personal Specifications

  • Strong organizational skills with a structured approach to prioritizing tasks.
  • Proactive, adaptable, and capable of working independently.
  • Excellent interpersonal, written, and verbal communication skills.
  • Customer-focused, with meticulous attention to detail.
  • Proven experience in sales and leasing, with a track record of achieving high occupancy rates.
  • Comprehensive understanding of sales strategies, including lead generation and closing techniques.
  • Ability to establish and nurture strong relationships to enhance sales performance.
  • Proficient in using CRM systems and other tools to track and analyse sales data.
  • Skilled in identifying market trends and adjusting strategies to maintain high occupancy levels.
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