Customer Care and Growth Specialist
5 days ago
Plecto is a global leader in performance management software, helping businesses achieve their goals through data-driven insights. Our platform empowers organizations to track, analyze, and optimize their performance across multiple dimensions. With a growing customer base worldwide, we are seeking a talented Customer Success Manager to join our team and help drive customer satisfaction and growth.
Key Responsibilities:
* Develop and implement strategies to enhance customer satisfaction and retention
* Work closely with cross-functional teams to resolve customer issues and improve overall customer experience
* Analyze customer data and feedback to identify trends and areas for improvement
* Collaborate with sales and marketing teams to develop targeted campaigns and promotions
* Communicate effectively with customers through various channels, including email, phone, and chat
* Stay up-to-date with industry trends and best practices in customer success and performance management
About You:
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