Customer Experience Lead

4 weeks ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Are you a driven professional seeking a challenging role in a fast-growing international SaaS company? We are looking for an experienced Customer Success Manager to join our team in Madrid, Spain.

Job Description

  • We offer a competitive $80,000 - $100,000 per year salary and a range of benefits to ensure your success in this role.

About the Role

The ideal candidate will have +2 years of experience in B2B SaaS or GRC, with a strong background in customer-facing positions. They will be a skilled communicator, collaborator, and problem solver who can build lasting relationships with clients and contribute to maintaining high momentum within the team.

Responsibilities

  • Work closely with customers to solve problems, create value, and build loyalty.
  • Help build and optimize the Customer Success function across products and customer tiers.
  • Collaborate on projects across departments to improve the customer experience.
  • Be a source of customer feedback and qualified product ideas.
  • Help bring the voice of our customers into the heart of the business and make it relevant and actionable.

Requirements

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms.
  • Strong communication, collaboration, and problem-solving skills.
  • Ability to connect effortlessly with clients and build lasting relationships.
  • Professional with great business acumen and customer understanding.
  • Structured, diligent, and dedicated.
  • Professional fluency in English.
  • Native fluency in French is highly desirable but not required.

About Us

Whistleblower Software is a leading tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Our platform helps companies navigate and stay ahead in the ever-changing landscape of compliance. We offer a range of benefits to support your personal and professional growth, including flexible working arrangements, opportunities for professional development, and a comprehensive compensation package.



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