Customer Experience Lead
4 weeks ago
Are you a driven professional seeking a challenging role in a fast-growing international SaaS company? We are looking for an experienced Customer Success Manager to join our team in Madrid, Spain.
Job Description
- We offer a competitive $80,000 - $100,000 per year salary and a range of benefits to ensure your success in this role.
About the Role
The ideal candidate will have +2 years of experience in B2B SaaS or GRC, with a strong background in customer-facing positions. They will be a skilled communicator, collaborator, and problem solver who can build lasting relationships with clients and contribute to maintaining high momentum within the team.
Responsibilities
- Work closely with customers to solve problems, create value, and build loyalty.
- Help build and optimize the Customer Success function across products and customer tiers.
- Collaborate on projects across departments to improve the customer experience.
- Be a source of customer feedback and qualified product ideas.
- Help bring the voice of our customers into the heart of the business and make it relevant and actionable.
Requirements
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
- Experience working with SaaS platforms.
- Strong communication, collaboration, and problem-solving skills.
- Ability to connect effortlessly with clients and build lasting relationships.
- Professional with great business acumen and customer understanding.
- Structured, diligent, and dedicated.
- Professional fluency in English.
- Native fluency in French is highly desirable but not required.
About Us
Whistleblower Software is a leading tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid. Our platform helps companies navigate and stay ahead in the ever-changing landscape of compliance. We offer a range of benefits to support your personal and professional growth, including flexible working arrangements, opportunities for professional development, and a comprehensive compensation package.
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