Enterprise Client Relationship Manager
1 month ago
We are seeking a skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through upsell and cross-sell opportunities.
Key Responsibilities:
- Own the commercial relationship with customers to drive retention and generate upsell & cross-sell opportunities.
- Develop and maintain long-term relationships with executive stakeholders for our customers.
- Collaborate cross-functionally with Customer Success, Support, Marketing, Product, Engineering, and the Senior Leadership team to deliver long-term value for our customers.
- Perform data-driven Executive Business Reviews (EBRs) with customers to track progress against our joint 'Success Plan' and to articulate our ever-evolving vision in the marketplace.
Requirements:
- 5+ years of consultative results-based selling SaaS-based products to enterprise-level accounts (legal/compliance industry experience preferable).
- A track record of retaining and expanding existing customer base - with a demonstrated ability to find, manage, and close high-level enterprise business in a complex sales environment.
- Effective at building and maintaining a pipeline of opportunities.
- A proven ability to assess business opportunities and build relationships with key stakeholders across an organization, including C-level executives, business sponsors, IT, and procurement.
About Us:
GAN Integrity Solutions is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
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