Sales Support Specialist

3 weeks ago

Copenhagen, Copenhagen, Denmark Carrier Full time

About Carrier

We are a leading global provider of healthy, safe and sustainable building and cold chain solutions. Our company, Carrier, makes modern life possible by delivering innovative and sustainable systems and services that matter for people and our planet.

Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility.

About the Role

We have an exciting opportunity for you to join our Customer Response Center team in Scandinavia. As a Sales Support Specialist, you will coordinate and oversee all activities from order entry to invoicing, with a high involvement in the supply chain and logistics processes.

Your Key Responsibilities

  • Coordinating the entire supply chain of our products (cooling units and spare parts) for selected customers.
  • Communication with different functions within Carrier and our service partners and customers.
  • Coordinating deliveries to our partners, customers and workshop.
  • Providing detail on availability of parts and products.
  • Raising orders to our factory / European head office.
  • Scheduling deliveries to be cost effective, efficient and to match customers' requirements.
  • Raising and sending invoices for finish good sales in a timely manner.
  • Ensuring thorough application of department processes to drive key performance metrics.
  • Answering customer and internal queries in a timely manner.

Requirements

  • Analytical and administration skills, proven problem-solving skills, detail oriented.
  • A digital mindset with process knowledge and understanding. Proficient with Microsoft packages Outlook, Strong skills in Microsoft Excel and PowerBI. Experience in ERP system.
  • A university degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional experience.
  • Ability to communicate effectively internally and externally.
  • Fluency in Danish and English.

About Us

We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

Carrier is an Equal Opportunity/Affirmative Action Employer

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