Customer Success Leader
4 days ago
We are seeking a Customer Success Leader to own strategic customer relationships, lead complex implementations and shape the future of our Customer Success team at Avallone.
About the RoleThis role requires you to thrive in a dynamic environment, working closely with enterprise customers to ensure seamless onboarding, foster strong relationships and help them maximize the value of Avallone's solutions.
You will use your experience from large organizations to design and optimize our customer success processes, bringing structure and fresh ideas to our growing team.
Key Responsibilities- Lead onboarding and implementation for enterprise customers, including technical integrations like APIs, with tailored project plans that align with customer goals.
- Manage internal and external stakeholders, collaborating with IT teams, project managers, executives and Avallone's Product, Sales, Engineering and Financial Crime Prevention teams.
- Act as a trusted advisor, guiding customers on best practices and supporting their success with Avallone's platform.
- Advocate for customers by sharing feedback with internal teams and influencing our product roadmap.
- Analyze outcomes, improve processes and develop SOPs and templates to enhance our Customer Success function.
- 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention and strong stakeholder management.
- Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.
- Strong presentation skills with the ability to simplify complex concepts into clear, compelling slides.
- Customer-focused, empathetic and skilled at solving pain points.
- Strategic thinker with hands-on execution to achieve goals.
- Thrives in fast-paced environments with shifting priorities.
- Experience managing renewals and driving account growth.
- Curious, driven and quick to learn.
- Team player with a proactive attitude.
- Fluent in spoken and written English.
- Experience with RegTech / FinTech SaaS software.
- Knowledge of compliance / financial crime prevention.
- Worked within CS at successfully scaled start-up(s) (from small to large CS teams).
- Technical know-how with integrations and APIs.
- Fluency in additional European languages.
We're on a mission to help businesses tackle financial crime and simplify compliance. Work with leading enterprises across Europe and shape the future of Customer Success at a fast-growing, venture-backed startup.
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